Project Description

Telepo provided a simple way to allow all Vo2 staff to gain access to true enterprise grade contact centre functionality and reporting.

The Requirement
As Vo2 grew it soon became clear that the PBX solution they had initially selected wasn’t up to their or their client’s needs. The problem was that the existing PBX was cumbersome to use, and had very limited functionality to support a full contact centre. Vo2 had a need for a greater level of sophistication when answering and managing inbound calls across multiple locations.

The Solution
Telepo Cloud PBX with Contact Centre from Digital Island, addressed Vo2’s needs by: Being easy to deploy, administer and use Providing enterprise quality and features, including integration to Vo2’s Microsoft Office 365 calendar and contacts Providing true cross platform support, both mobile and desktop, not constraining Vo2 to one operating system, platform or location. Telepo provided a simple way to allow all Vo2 staff to gain access to true enterprise grade contact centre capabilities and reporting.

Garry Johnston Group CEO Vo2 says: Digital Islands telephony solution levels the playing field, allowing Vo2 to have access to truly world class technology with out the fuss, allowing us to focus firstly and foremost on the customer experience”

Vo2 is an IT Services, Web and App development company, with offices in the Waikato, Bay of Plenty, Hawke’s Bay, Taranaki and the Manawatu.

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