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Blog Post by Digital Island
Digital Island17 Sep 20267 min read
The Future of Customer Service: contact centre agents training
Customers have always expected swift, efficient, and personalised support. However — the ...
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Digital Island12 Aug 20263 min read
The Real Cost of Running Three Vendors for One Phone System
Most New Zealand businesses didn’t choose to run three separate communications vendors. ...
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Digital Island9 Jun 20262 min read
Digital Island, now Independent from Spark, entering a new growth era
Auckland, New Zealand – 1 March 2025 – Digital Island, one of New Zealand’s leading ...
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Digital Island3 Jun 20269 min read
Digital Island Exclusive Pt 3: The Raw Truth About Contact Centre CX and Engagement
Welcome back to part three of our series covering the exclusive scoops given to us by ...
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Digital Island2 Jun 20268 min read
The Future of CX: 5 Reasons to Invest in Immersive Experiences for Your Customers
Think about it — your customers are bouncing from Netflix to YouTube, scrolling through ...
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Digital Island2 Jun 20266 min read
It’s not you, it’s me — why your contact centre agents are leaving
“We are experiencing higher than expected call volumes at this time” might just be one of ...
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Digital Island1 Jun 20263 min read
Customer Experience Accelerator Lab
Amidst low business confidence and ongoing operational challenges, Digital Island, a ...
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Digital Island1 Jun 20266 min read
Why Digital Humans Are About to Make Things Very Interesting
This isn’t your Nana’s chatbot — digital humans are very much set to disrupt the customer ...
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Digital Island29 May 20265 min read
Discover the Benefits of UCaaS Phone and Voice: Why Your Business Needs it
Even as the world went mobile, the essence of the phone call has effectively stayed the ...
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Digital Island29 May 20266 min read
Unveiling the Synergy of AI, Workflow Automation, and Human Agents
AI and Workflow Automation Are Here to Stay — But So Are People Depending on who you talk ...
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