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Contact Centre KPIs

igital Island provides internet, data, mobile, land lines and cloud PBX solutions to NZ businesses and not for profit, to Mid and Enterprise size markets.

We understand, and are part of the NZ business environment. Digital Island specialises in providing high quality business telecommunications services and expert advice – leading the industry with our Mitel Contact Centre cloud-based solutions. 

Whether your company is big, small or rapidly evolving, we will recommend the best-fit solution for your business. Digital Island is your ‘safe pair of hands’.

After working with Digital Island for three years we have found their products and services to be well priced and highly reliable, and their customer service to be nothing short of excellent.

Andrew MacDonald, Samsung Electronics NZ

We switched to Digital Island after struggling with our mainstream telco supplier. The account management was non-existent and when I spoke to Digital Island they assessed our business needs, gave us a better, quicker product for a significant cost saving.

Our business is made up of multiple divisions and locations, which provided little challenge for D.I.

I have and would recommend Digital Island to other businesses who want personal service from a smart innovative team.

Nigel Bale, Group Operations Manager - The Walshe Group

Fibre, mobile, landlines and TELEPO – we’ve got all our telecommunications sorted. Even better we only get one bill and we saved over $650 per month. Cheers.

Andrew Kay, Skinny Marketing

Always deliver on your promises.

Iain MacGibbon, Managing Director - Farrow Jamieson

I have always had the best customer service from the Digital Island team and even when certain areas have been a bit difficult, we have managed to overcome them together. The team are responsive and if we are unsure of anything they will always provide an alternative or provide a solution. I have only had positive comments from my admin team (who also work quite closely with Digital Island) about the customer service that they receive. There is no denying that Digital Island have always been my preferred Telco.

Colleen Zimri, National Administration Manager - Emerge Aotearoa

We have a great experience every time we engage with Digital Island. Service levels have exceeded our original expectations, although Digital Island has raised the bar on those.  Before Digital Island, IT issues were a constant complaint with multiple people consumed with issues. Now IT problems are seldom mentioned in the office.

The Digital Island team were very responsive to all our needs, assisted with the small teething problems, and provided us with all the training required. Well done! I’m looking forward to working with you more in the future.

Tracey Leyston, IT Service Delivery Manager, Avis Budget Group

Slide Benefits that make TELEPO perfect for your business Enabling voice and messaging across all devices, so no matter where you are working you can be reached with a single number (which is of course your current landline number). Desk phone, PC/Mac or Mobile. TAKE A LOOK AT TELEPO