Case Study: The birth of telehealth to support NZ’s fight against COVID-19

In late 2021, New Zealand was facing the reality that the Delta variant of COVID-19 would imminently arrive in the country. Reach Aotearoa (previously known as CBG Research) had already assisted the Ministry of Health to provide information and support to close contacts of COVID-19 cases, and with the number of cases anticipated to increase drastically in a matter of weeks, the Ministry urgently required a national case investigation service.


Case Study: LANtech

LANtech’s legacy on-premise contact centre solution made providing great service harder, not easier. The contact centre reporting was costly and not delivering the level of analytics required. Additionally the system was unable to integrate with their CRM which caused duplication of info and an increased call handling time for the end customer.



Debtworks, Case Study - Bruce Cross talks about partnering with Digital Island [...]


Outsource IT

Outsource IT, Case Study - Philip Adamson talks about partnering with Digital Island [...]


The Fono

The Fono Case Study - Sally Dalhousie talks about Digital Island [...]



Softlink Case Study - Ross Willats talks about partnering with Digital Island [...]


Case Study: Jaychem

Jaychem is a well established contract manufacturing company based in East Tamaki. Their 40 staff functioned happily and successfully with their on site business phone system until recently, when the system failed and no parts were readily available for a quick repair.


Case Study: Pacific Environments

Digital island’s Telepo cloud PBX was installed early in 2016 and has proven to be ideal. Telepo met and exceeded Pacific Environment’s requirements - delivering on functionality, ease of use and after sales service. Telepo lets their staff make changes as required and as always Digital Islands service staff are just a quick phone call away. Telepo gives Pacific Environments ultimate flexibility, allowing their staff to work and stay in contact from wherever they may be.