What’s eSIM?

An eSIM is an embedded SIM card that’s built into your phone, tablet or watch.

It means no more plastic, no more fumbling with paperclips to eject your SIM card holder, and no more switching out physical SIM cards when travelling. 

Benefits of eSIM 

Compared to a removable SIM card, eSIM has the following benefits:

  • More capability: Use two phone numbers on a dual SIM–capable device.
  • More connected devices: Leave your phone behind. Watches, tablets and laptops will be able to connect to the network.
  • Seamless connectivity: Download your eSIM to your phone and switch easily between supported networks as you travel.

Frequently asked questions

Here’s a bit of information to help you understand eSIM and eSIM–connected devices. Learn more in the FAQ below.

What eSIM phones does do we support?2020-11-25T18:06:01+12:00

eSIM is available for these phones:

iPhone XR, XS and later (on the latest software version)
To check if there is a software update available, open Settings > General > About Device > Software Update. Before installing an update, we recommend backing up your phone. Download the update over WiFi to avoid using data.
Samsung Galaxy Fold, Z Flip, Galaxy S20 and later
Huawei P40 Pro and later

What eSIM watches does do we support?2020-11-30T09:17:10+12:00

eSIM is available for these watches:

Samsung Galaxy Watch 4G and later (cellular models only)
If you already have one of these watches but it’s not connected to the network, you can buy a plan for it from us.
Unfortunately Apple watch cellular models are not currently supported.


Does Digital Island support eSIM for tablets?2020-11-30T09:18:25+12:00

Yes, eSIM is available for the following tablets:

Apple iPad Pro (11-inch) and later, iPad Pro (3rd gen, 12.9-inch) and later, iPad Air (3rd gen) and later, iPad (7th gen) and later, iPad Mini (5th gen) and later
If you already have one of these tablets but it’s not connected to the network, you can buy a plan for it from us.

How do I find my SIM number for my eSIM?2020-11-25T18:16:40+12:00

If you’re using an eSIM you’ll need to use your ICCD number. Here’s how to find it. Steps may vary depending on your device make and model.

  • iPhone: Go to Settings > General > About. (If you tap ICCID, it may switch to CSN. Tap again to view the ICCID)
  • Android: Go to Settings > About or About Device > IMEI information

Your ICCID number is between the first two digits (89) and the last digit. It’s a 16-digit number beginning with 64. This is your Digital island SIM card number.

Do eSIMs connect to 3G or 4G?2020-11-25T18:20:06+12:00

eSIM gets you connected on the mobile network. 3G or 4G connectivity depends on device settings and/or network coverage.

Do voicemail and other standard network services work on eSIM?2020-11-25T18:21:06+12:00

These services depend on the plan inclusions and general network availability. They’re not affected by eSIM.

Can I have more than one eSIM profile on my device?2020-11-25T18:23:22+12:00

The number of profiles you can have depends on the type of device. iPhones let you to store multiple profiles, and you can switch between profiles in the device settings.

Smart watches generally can only store one eSIM profile at a time.

Does eSIM use more data than a physical SIM card?2020-11-25T18:24:13+12:00

No, eSIM doesn’t use more data than a physical SIM card.

Can contacts be stored on an eSIM?2020-11-25T18:25:10+12:00

No, contacts can’t be stored on eSIM.