Our client’s business success matters to us

The Giltrap Group

The Giltrap Group and Digital Island

The Giltrap Group is a family-owned New Zealand company that encompasses retail automotive importing, distributing, wholesaling sales and services, and high-performance racing. As of 2011, they own and operate 7 retail dealerships, representing 14 different brands, and employing over 500 staff.

Giltrap Group approached Digital Island as part of a regular telecommunications review, and liked what they were offered.

“We went to market looking for a Telco company that we could work closely with that would be both cost effective, responsive to our changing needs and very importantly ensure that we kept our technology ahead of the competition.

Digital Island’s proposal included landlines and mobile which they rolled out across our 12 locations Auckland-wide over a staged 3 week period. There was no downtime, and in line with our own brand, both their solution and service levels have exceeded our expectations. Giltrap’s looks forward to the national WAN migration in the New Year.”

RedBull

Client focus wins international brand

Red Bull Energy Drink is a functional beverage. Thanks to a unique combination of high quality ingredients Red Bull Energy Drink vitalizes body and mind.

Tired of problems associated with the “mass management” approach to customer service offered by large telcos, Red Bull NZ required a client orientated vendor to meet all their Data and IP Voice needs.

As is often required when working with an international organisation, Red Bull’s Digital Island account manager regularly liaises with both NZ and Australian IT vendors to ensure the smooth running of Red Bull’s telecommunication services.

“Digital Island are an innovative company offering a better service which, above all other things, continues to save us money.”

Kindercare

The Leading early childhood care

Kindercare is a leading early childhood care and education provider with centres in Auckland, Christchurch, Wellington and Hamilton. The family-owned company has been growing mostly organically since opening their first centre in 1972, and now has 40 centres and 1,100 staff nationwide.

The Challenge
Kindercare were in the process of moving all their IT and communication services to the cloud, and were looking for a reliable data provider, as well as needing a new phone solution for their connected sites. One of the main drivers for this change was Kindercare’s shift towards electronic portfolios for capturing and communicating children’s learning enabling parents to be more involved in their child’s learning journey, and is delivered via the cloud.

The process began when Sales Consultant James Derham won an RFP for internet services. “James knows our business very well and always provides us with excellent service.”

At the time, Kindercare had an on-premise PBX at head office, and all childcare centres were using independent basic telephony. This caused issues, as many parents would call the main 0800 number. They would then have to be given the individual centres’ numbers to call, resulting in many enquiries dropping off.

The Solution
Digital Island rolled out a future proofed Ultra-Fast and DSL Broadband based connectivity solution to all sites, allowing Kindercare to implement a Cloud ICT strategy. As a full service telecommunications supplier Digital Island were also able to assist Kindercare with a full PBX replacement solution by deploying Cloud PBX, as well as providing the group with bucket mobile plans and free group calling.

The overall solution enabled the e-portfolio service to be delivered reliably and calls to the 0800 number to be transferred directly to centres or mobiles at a reduced cost.

The Result

“The biggest benefit for us has been the ability to transfer calls between centres. It has reduced the number of calls that drop off significantly for us. Emergency phone diversions for temporary closures due to snow or storms are also saving us so much grief.”

Kindercare has attained a wide range of commercial benefits since moving to Cloud PBX and Fibre, including:

Reliable internet connectivity for delivering cloud computing, including the e-portfolio service.
One-list extension dialling, enabling call transfer between centres.
One-touch diversions, handy in disaster recovery situations or in the case of managing call overflow.
A reliable disaster recovery plan, with instant re-directs to centre managers’ mobiles.
The ability to route calls within the PBX to an automated message system.
Free group calling between all Kindercare mobiles and Cloud PBX extensions.
A self-service online portal which allows centres to place re-directs and make changes themselves.
Customised cost-centre billing with extension numbering matching the centre numbering system.

“Reliable communication is imperative in our business. It is reassuring for parents that they can reach us at all times. We now automate non-essential communications such as notifications which is far more efficient.”

Fine Wine Delivery Co

The Fine Wine Delivery Company delivers quality communications

The Fine Wine Delivery Co is a family-run business that is devoted to good taste and committed to the philosophy that eating and drinking well is an essential part of life. The company sells only products they have tested and would drink themselves and offers customers great quality wine, beer and spirits on any budget.

The Challenge
The Fine Wine Delivery Co started out in the Poole family’s spare room in 1997 and moved to a retail space in Auckland City three years later. After 13 years in Auckland City, the business was expanding so rapidly they outgrew the space. They also found that many customers found driving to the city and parking was an issue, which affected the number of in-store retail sales.

The company moved to a larger premise in late 2013 where they could expand the range of products sold along with the space available for private wine cellar storage. The location in Mt Wellington offered far more convenient parking and increased the number of drop-in retail sales considerably.

“The move to our Mt Wellington retail showroom has let us showcase the quality aspects of wine. We have a drop-in tasting centre where 35 wines are available to taste every single day, creating a true brand experience for our customers.”

The Decision
Stephanie Jin from Digital Island first contacted the Fine Wine Delivery Co in 2008 and they were impressed with the cost-effective telecommunications package and high service levels she offered. It was an easy decision to switch their data and mobile services over to Digital Island at that time.

When the company moved to Mt Wellington they decided to install Premium Fibre for a guaranteed fast internet service and at the same time their PBX contract came up for renewal, so it was an ideal time to reconsider all their telecommunications options.

The Solution – Cloud PBX and Premium fibre broadband
The Fine Wine Delivery Co upgraded from a traditional PABX and a UFB internet connection to a Cloud PBX solution from Digital Island along with a Premium Fibre internet connection when they moved premises from Auckland City to their new retail showroom in Mt Wellington. This means they now have moved all their telecommunications services to a single supplier and have upgraded their technology at the same time.

“We chose to move all of our telecommunications services to Digital Island as the solution was cost-effective, offered the same quality promise as our own brand and offered a single point of contact for us. We also felt that Digital Island took a true interest in our business.”

The Result
The Fine Wine Delivery Company’s Premium Fibre and Cloud PBX solution at their new head office has created greater business efficiency, and, as a package reduced overall costs.

“We’ve certainly noticed an increase in efficiency compared to our old PABX system. With the Cloud PBX system we were able to create a phone tree to handle our phone customers and create a better purchasing experience, in-line with our brand. Overall, with savings on call rates, we have reduced our telco bill.”

The Service

“Stephanie at Digital Island has been our main point of contact since 2008 and we have been consistently happy with the way she manages our services and replies promptly to all communications. Digital Island as a company cares about our business and provides us the best service possible.”

Richard Poole, General Manager