The Giltrap Group is a family-owned New Zealand company that encompasses retail automotive importing, distributing, wholesaling sales and services, and high-performance racing. As of 2011, they own and operate 7 retail dealerships, representing 14 different brands, and employing over 500 staff.
Giltrap Group approached Digital Island as part of a regular telecommunications review, and liked what they were offered.
“We went to market looking for a Telco company that we could work closely with that would be both cost effective, responsive to our changing needs and very importantly ensure that we kept our technology ahead of the competition.
Digital Island’s proposal included landlines and mobile which they rolled out across our 12 locations Auckland-wide over a staged 3 week period. There was no downtime, and in line with our own brand, both their solution and service levels have exceeded our expectations. Giltrap’s looks forward to the national WAN migration in the New Year.”
Client focus wins international brand
Red Bull Energy Drink is a functional beverage. Thanks to a unique combination of high quality ingredients Red Bull Energy Drink vitalizes body and mind.
Tired of problems associated with the “mass management” approach to customer service offered by large telcos, Red Bull NZ required a client orientated vendor to meet all their Data and IP Voice needs.
As is often required when working with an international organisation, Red Bull’s Digital Island account manager regularly liaises with both NZ and Australian IT vendors to ensure the smooth running of Red Bull’s telecommunication services.
“Digital Island are an innovative company offering a better service which, above all other things, continues to save us money.”
The Leading early childhood care
Kindercare is a leading early childhood care and education provider with centres in Auckland, Christchurch, Wellington and Hamilton. The family-owned company has been growing mostly organically since opening their first centre in 1972, and now has 40 centres and 1,100 staff nationwide.
Kindercare were in the process of moving all their IT and communication services to the cloud, and were looking for a reliable data provider, as well as needing a new phone solution for their connected sites. One of the main drivers for this change was Kindercare’s shift towards electronic portfolios for capturing and communicating children’s learning enabling parents to be more involved in their child’s learning journey, and is delivered via the cloud.
The process began when Sales Consultant James Derham won an RFP for internet services. “James knows our business very well and always provides us with excellent service.”
At the time, Kindercare had an on-premise PBX at head office, and all childcare centres were using independent basic telephony. This caused issues, as many parents would call the main 0800 number. They would then have to be given the individual centres’ numbers to call, resulting in many enquiries dropping off.
Digital Island rolled out a future proofed Ultra-Fast and DSL Broadband based connectivity solution to all sites, allowing Kindercare to implement a Cloud ICT strategy. As a full service telecommunications supplier Digital Island were also able to assist Kindercare with a full PBX replacement solution by deploying Cloud PBX, as well as providing the group with bucket mobile plans and free group calling.
The overall solution enabled the e-portfolio service to be delivered reliably and calls to the 0800 number to be transferred directly to centres or mobiles at a reduced cost.
“The biggest benefit for us has been the ability to transfer calls between centres. It has reduced the number of calls that drop off significantly for us. Emergency phone diversions for temporary closures due to snow or storms are also saving us so much grief.”
Kindercare has attained a wide range of commercial benefits since moving to Cloud PBX and Fibre, including:
Reliable internet connectivity for delivering cloud computing, including the e-portfolio service.
One-list extension dialling, enabling call transfer between centres.
One-touch diversions, handy in disaster recovery situations or in the case of managing call overflow.
A reliable disaster recovery plan, with instant re-directs to centre managers’ mobiles.
The ability to route calls within the PBX to an automated message system.
Free group calling between all Kindercare mobiles and Cloud PBX extensions.
A self-service online portal which allows centres to place re-directs and make changes themselves.
Customised cost-centre billing with extension numbering matching the centre numbering system.
“Reliable communication is imperative in our business. It is reassuring for parents that they can reach us at all times. We now automate non-essential communications such as notifications which is far more efficient.”
The Mortgage People succeed with Cloud PBX and Fibre – customer since 2010
For over 20 years Mortgage People’s focus has always been helping families reach their financial goals and manage their money better; ultimately creating wealth for their future. They help everyone, from anxious first home buyers to astute property investors to business owners. Some of the products and services Mortgage People offer are: residential and commercial mortgages, personal loans, business finance insurance for house, content and motor vehicle, plus much more.
Mortgage People had servers and their CRM system located in their office. And as the company grew they needed additional servers and upgrades to maintain their business. Not only was this costly, but it would be an ongoing cost into the future. The proposal delivered by Digital Island took the substantial cost out of the business and would also enable the business to future proof their systems with the latest technology for a much anticipated business growth over the next few years.
“We are a forward thinking company and we needed a like-minded telco who understood our business.”
Carey Brunel, Founding Director of Mortgage People
Carey was constantly being contacted by numerous telcos selling their services, but he was very doubtful due to lack of great service and trust from his current big telco provider. Acronym, Mortgage People’s IT provider, recommended Digital Island based off their relationship and years of working together. The two main factors in the decision to switch telcos was: to cut costs and get better service.
“Our business relies heavily on our phone system and internet connection to do business. We needed a telco provider that we could trust. I didn’t want to read through all the t&c’s. I just wanted to know that I was going to get the right solution, for the right cost with good service. And I can say Digital Island have delivered.”
The Solution – Cloud PBX and Premium fibre broadband
The business upgraded from digital lines and an ADSL internet connection to Cloud PBX and Premium Fibre internet connection, which helped Mortgage People become more productive and save on costs.
“It’s great! Our internet connection is much faster and our staff can now work remotely without missing any important phone calls. As we grow we are moving everything to the cloud – our phone system was our first step!”
We shaved off about $3,500 from our telecommunications bill each month and we have the latest technology to help us reach our overall business goals.”
With Cloud PBX, Mortgage People are now benefiting from: lower costs, increased productivity as their employees are freed to work anywhere with an internet connection, future proofed for business growth or moving location, as with Cloud PBX it’s easy to add an extra extension for a new employee and move to a new office location since its hosted in the cloud.
“Geoffrey at Digital Island has been great to deal with and really understands our business. We’ve received very good service – very personalised and now have a good relationship with our telco. I haven’t had to worry about anything since Digital Island took over our telecommunications.”
Complete corporate voice and data solution, on time & on spec
For over 70 years, Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.
When the Samsung Corporation required a complete voice and data solution for its corporate office, Digital Island provided the global heavyweight with expert advice, an account manager fluent in Korean, and met tight timeframes to install a comprehensive set of voice and data services. Digital Island won the Samsung contract due to its ability to work with a large, global organisation at a local level.
A highlight of the installation was the provisioning of the 0800 SAMSUNG support line, a “mission critical” business service which allows Samsung to provide product support to its valued clients nationwide.
“As a multinational technology company, Samsung have complex communications requirements, and demand smart, reliable solutions. Digital Island deliver our traditional voice, mobile and tollfree services, as well as an inter-office Wide Area Network.
Digital Island took the opportunity to link our offices using a SHDSL high speed dedicated data connection, which has enabled us to share data between our call centre and head offi ce locations over a highly reliable connection.
Implementation and project management was smooth, on budget and on time. After working with Digital Island since 2009 we have found their products and services to be well priced and highly reliable, and their customer service to be nothing short of excellent.”
Fine Wine Delivery Co
The Fine Wine Delivery Company delivers quality communications
The Fine Wine Delivery Co is a family-run business that is devoted to good taste and committed to the philosophy that eating and drinking well is an essential part of life. The company sells only products they have tested and would drink themselves and offers customers great quality wine, beer and spirits on any budget.
The Fine Wine Delivery Co started out in the Poole family’s spare room in 1997 and moved to a retail space in Auckland City three years later. After 13 years in Auckland City, the business was expanding so rapidly they outgrew the space. They also found that many customers found driving to the city and parking was an issue, which affected the number of in-store retail sales.
The company moved to a larger premise in late 2013 where they could expand the range of products sold along with the space available for private wine cellar storage. The location in Mt Wellington offered far more convenient parking and increased the number of drop-in retail sales considerably.
“The move to our Mt Wellington retail showroom has let us showcase the quality aspects of wine. We have a drop-in tasting centre where 35 wines are available to taste every single day, creating a true brand experience for our customers.”
Stephanie Jin from Digital Island first contacted the Fine Wine Delivery Co in 2008 and they were impressed with the cost-effective telecommunications package and high service levels she offered. It was an easy decision to switch their data and mobile services over to Digital Island at that time.
When the company moved to Mt Wellington they decided to install Premium Fibre for a guaranteed fast internet service and at the same time their PBX contract came up for renewal, so it was an ideal time to reconsider all their telecommunications options.
The Solution – Cloud PBX and Premium fibre broadband
The Fine Wine Delivery Co upgraded from a traditional PABX and a UFB internet connection to a Cloud PBX solution from Digital Island along with a Premium Fibre internet connection when they moved premises from Auckland City to their new retail showroom in Mt Wellington. This means they now have moved all their telecommunications services to a single supplier and have upgraded their technology at the same time.
“We chose to move all of our telecommunications services to Digital Island as the solution was cost-effective, offered the same quality promise as our own brand and offered a single point of contact for us. We also felt that Digital Island took a true interest in our business.”
The Fine Wine Delivery Company’s Premium Fibre and Cloud PBX solution at their new head office has created greater business efficiency, and, as a package reduced overall costs.
“We’ve certainly noticed an increase in efficiency compared to our old PABX system. With the Cloud PBX system we were able to create a phone tree to handle our phone customers and create a better purchasing experience, in-line with our brand. Overall, with savings on call rates, we have reduced our telco bill.”
“Stephanie at Digital Island has been our main point of contact since 2008 and we have been consistently happy with the way she manages our services and replies promptly to all communications. Digital Island as a company cares about our business and provides us the best service possible.”
Richard Poole, General Manager
IP Voice savings justify fibre solution
Reclaim is now the largest privately owned supplier of recyclable resources in New Zealand employing more than 120 people. They separate recyclable products at source, then sort and distribute them properly to provide reprocessing manufacturers with refined quality recyclable materials.
Paper Reclaim had limited data connectivity between their two Auckland sites and a poor performing Internet connection out to the wider world. They wanted to install Fibre at each location to provide improved reliability and speed, and as an enabler for additional company wide application use. There was also a requirement to upgrade their old traditional PBX phone system.
The Fibre and phone system solution had to be cost effective and financially viable for Paper Reclaim. Digital Island’s SIP trunk service provided significant cost savings over their existing traditional voice platform. These savings justified the investment in a new fibre solution for both Paper Reclaim sites, and provided the opportunity to purchase a new IP PBX phone system with greatly improved functionality.
Corporate Grade Fibre Optic Wide Area Network & Internet Access
Service Level Agreement with guaranteed Ultra Fast broadband speed and uptime
Corporate Grade Sip Trunk/ VoIP replacing ISDN phone lines and providing significant savings
New IP PBX phone system delivering voice integration across both Paper Reclaim sites
Paper Reclaim needed faster more reliable connectivity between our sites. By dumping our costly existing voice solution and installing a Digital Island SIP Trunk and we were able to justify the investment in fibre connections and a new IP PBX with enhanced functionality. Our business is ready for the future!
Specialist gym in Mt Eden
BodyTech is a specialist gym in Mt Eden, offering all members access to high intensity supervised workouts for maximum results in minimum time.
I love the personal service and attention to detail. My iPhone was having problems receiving email, I contacted Steve Sherwood our Account Manager, and he had a Mobile Support Specialist come to the office and fix it on the spot. I was so happy I could have kissed him!
We recently switched our internet service to Digital Island Ultra-Fast Broadband and it’s so much faster than our old ADSL service, which I found very slow at times. Now our internet speed is almost instantaneous. When I update my company’s website and social media channels I can see the posts online immediately. I am sure the much faster service will increase our productivity at BodyTech dramatically.