Digital Island appoints Grant Sweeney as General Manager Customer and Sales
Grant Sweeney GM - Customer and Sales Telecommunications service provider and Spark Business Group subsidiary, Digital Island, has appointed Grant Sweeney in the newly created position of General Manager [...]
LANtech move to Amazon Connect, and they’re loving it
It’s always a delight to talk about happy clients. Especially when they, and their customers, realise high-value outcomes through implementing leading contact centre technology. When a customer like LANtech, a [...]
Statement on vaccination compliance from Digital Island
Statement on vaccination compliance from Digital Island 06 December 2021 Kia ora, We would like to inform you about our Health and Safety Risk Assessment which identified where there is [...]
How much bandwidth do I need, to conduct online meetings?
How much bandwidth do I need, to conduct online meetings? Let’s look at some scenarios With the pandemic, we’ve seen the rise of the online virtual meeting and one [...]
Finalist in the Reseller News innovation Awards 2021
Digital Island makes the Reseller News Innovation Awards 2021 finals! The Reseller News Innovations Awards are a big deal. They’re (in their words) ‘the market-leading awards program for celebrating ecosystem [...]
Words are cheap. 5 reasons why you need to be able to read more into every contact centre call with sentiment analysis.
Words are cheap. 5 reasons why you need to be able to read more into every contact centre call with sentiment analysis. Can your contact centre conversations tell you how [...]
Digital Island helps businesses unlock superior customer experiences with Amazon Connect
Media release 12 April 2021 Digital Island helps businesses unlock superior customer experiences with Amazon Connect Spark Business Group company Digital Island, which offers cloud communication and collaboration services to [...]
How your happy Contact Centre agents make happier customers
Customer Experience (CX) is a key metric for every business and the way agents interact with customers plays a critical role when it comes to providing a good one. Yet [...]
Retail and Service move towards 5G
Retail and service sectors x 5G Retail and service sectors are ideal environments for the next generation technology of 5G. Dynamic and fast moving, innovation opportunities are vast and can [...]
Holiday Schedules | Dec-Jan 2020/21
Over the holiday period, companies often close or run on limited schedules. For those that have a night service / after-hours message set in place, this will play on the [...]
Spark owned Digital Island acquires new telco unit
As of 23 September, Spark New Zealand owned Cloud Telco business, Digital Island, has acquired the telecommunications unit of Outsource Communications Ltd (OCL), which has been providing PABX and Telco [...]
Spark doubles down on sports, securing new rights and promising a new platform
Spark has secured the exclusive rights to more sports events which it plans to make available through a new subscription platform launching next year. The New Zealand telecommunications giant has [...]
Mitel announcement
Mitel announces a new integration with Google Cloud Contact Center AI Mitel powers Digital Island's Telepo Cloud PBX platform and we have been partnering with Mitel since March 2013. We’re [...]