Digital Island helps businesses unlock superior customer experiences with Amazon Connect
Media release 12 April 2021 Digital Island helps businesses unlock superior customer experiences with Amazon Connect Spark Business Group company Digital Island, which offers cloud communication and collaboration services to [...]
How your happy Contact Centre agents make happier customers
Customer Experience (CX) is a key metric for every business and the way agents interact with customers plays a critical role when it comes to providing a good one. Yet [...]
Retail and Service move towards 5G
Retail and service sectors x 5G Retail and service sectors are ideal environments for the next generation technology of 5G. Dynamic and fast moving, innovation opportunities are vast and can [...]
Holiday Schedules | Dec-Jan 2020/21
Over the holiday period, companies often close or run on limited schedules. For those that have a night service / after-hours message set in place, this will play on the [...]
Spark owned Digital Island acquires new telco unit
As of 23 September, Spark New Zealand owned Cloud Telco business, Digital Island, has acquired the telecommunications unit of Outsource Communications Ltd (OCL), which has been providing PABX and Telco [...]
Spark doubles down on sports, securing new rights and promising a new platform
Spark has secured the exclusive rights to more sports events which it plans to make available through a new subscription platform launching next year. The New Zealand telecommunications giant has [...]
Mitel announcement
Mitel announces a new integration with Google Cloud Contact Center AI Mitel powers Digital Island's Telepo Cloud PBX platform and we have been partnering with Mitel since March 2013. We’re [...]