Words are cheap. 5 reasons why you need to be able to read more into every contact centre call with sentiment analysis.  Can your contact centre conversations tell you how [...]

Media release 12 April 2021 Digital Island helps businesses unlock superior customer experiences with Amazon Connect Spark Business Group company Digital Island, which offers cloud communication and collaboration services to [...]

Customer Experience (CX) is a key metric for every business and the way agents interact with customers plays a critical role when it comes to providing a good one. Yet [...]

Retail and service sectors x 5G Retail and service sectors are ideal environments for the next generation technology of 5G. Dynamic and fast moving, innovation opportunities are vast and can [...]

Over the holiday period, companies often close or run on limited schedules. For those that have a night service / after-hours message set in place, this will play on the [...]

As of 23 September, Spark New Zealand owned Cloud Telco business, Digital Island, has acquired the telecommunications unit of Outsource Communications Ltd (OCL), which has been providing PABX and Telco [...]

Spark has secured the exclusive rights to more sports events which it plans to make available through a new subscription platform launching next year. The New Zealand telecommunications giant has [...]

Mitel announces a new integration with Google Cloud Contact Center AI Mitel powers Digital Island's Telepo Cloud PBX platform and we have been partnering with Mitel since March 2013. We’re [...]