Media release
December 19 2022

Digital Island Achieves the AWS Service Delivery Designation for Amazon Connect

Auckland – Digital Island, the cloud communication specialist within Spark Business Group, announced today that it has achieved the Amazon Web Services (AWS) Service Delivery designation for Amazon Connect, recognizing that Digital Island follows best practices and has proven success delivering AWS services to end customers.

Achieving the AWS Service Delivery designation differentiates Digital Island as an AWS Partner that provides specialized demonstrated technical proficiency and proven customer success in delivering Amazon Connect, an easy-to-use omnichannel cloud contact center service offering. To receive the designation, AWS Partners must possess deep AWS experience and deliver solutions seamlessly on AWS.

“Digital Island is proud to receive the Amazon Connect designation for AWS Service Delivery,” said Leon Sheehan, CEO. “We are a passionate team supporting New Zealand companies to achieve their technology aspirations, through the cloud services that AWS provides.”

AWS is enabling scalable, flexible, and cost-effective cloud solutions for organization of all sizes, from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Delivery Program to help customers identify AWS Consulting Partners with deep experience delivering specific AWS services.

For Digital Island, this has included the bespoke deployment of Amazon Connect for its customer Reach Aotearoa – which partnered with Digital Island to stand up a national COVID case investigation service within seven days.

“Enabled by sophisticated communication systems, our 1,500 call agents were a critical part of New Zealand’s pandemic response, supporting the wellbeing of more than one million New Zealanders,” says Reach General Manager Neil Tee.

About Spark Business Group

Spark Business Group is a collective of best-in-class digital specialists here to help unravel the complexities of business challenges and deliver future proof solutions with real results. From connectivity, digital infrastructure and the latest in business hardware, to cloud computing, customer experience (CX) optimisation, data science and artificial intelligence models, we can help your organisation thrive by tapping into tomorrow, today.

Find out more about how Digital Island and Amazon Connect can accelerate your Customer Experience goals