Roaming2024-05-24T13:16:17+12:00

Mobile roaming

Digital Island mobile gives you complete freedom to roam the globe with more than 210 worldwide destinations supported and stay in full contact with no effort at all. It’s so simple.

ROAMING PACKS & HOW TO BUY

Before you travel, simply visit your Digital Island online portal and select the pack (or packs) for each mobile that is travelling. You’ll need to select as many as you need – if you are away for a week – select a single pack, if you are away for 3 weeks, you’ll need 2 packs (i.e. 21 days). When you get off the plane, turn on your phone, and you are connected.

This process is simple, if you need some help please don’t hesitate to call on 0800 999 010.

ROAMING PACK OPTIONS

Roaming Pack Countries Pack 1 – Value Bundle Pack 2 – Data only
American Samoa, Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Cook Islands, Fiji, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Macau, Malaysia, Nauru, Netherlands, Papua New Guinea, Philippines, Portugal, Puerto Rico, Qatar, Samoa, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Taiwan, Thailand, Tonga, UAE, UK, USA, US Virgin Islands, Vanuatu, Venezuela, Vietnam. 2GB data
300 txts
300 inbound minutes
300 outbound minutes
2GB Data Only
Both packs are valid for 14 days  $26.50  $22

All prices are shown in NZD and exclusive of GST. Pricing is subject to change without notice. Roaming Packs are activated after first roaming use in the destination they are valid for and will expire fourteen days from the next New Zealand midnight, or after consumption of the roaming pack inclusions. It is recommended Roaming Packs are purchased in advance of your trip overseas (the 14 day validity doesn’t start until you first start roaming). Per day data roaming refers to per day or per 200MB (whichever comes first), and up to 14 blocks of 200MB are available in a day. Overage charges after exceeding 14 blocks in one day are: $0.50/MB in Australia. $1/MB in all other qualifying countries. Per day data roaming applies from 12:00AM to 12:00PM NZ local time.  

STANDARD ROAMING RATES

Roaming Pack Countries
Outbound calls
Per minute
Inbound calls
Per minute
Outbound texts
Per text
Data use
Per MB or Per Day
Australia and Christmas Island 59c $1.20 95c
$10.00
per day for 200MB*
American Samoa, Argentina, Austria, Belgium, Brazil, Canada, China, Cook Islands, Fiji, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Macau, Malaysia, Nauru, Papua New Guinea, Philippines, Portugal, Puerto Rico, Qatar, Rarotonga, Samoa, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Taiwan, Thailand, Tonga, UAE, UK, USA, US Virgin Islands, Vanuatu, Venezuela, Vietnam. $2.89 $1.20 95c
$10.00
per day for 200MB*
Denmark, Finland, Iceland, Luxembourg, New Caledonia, Norway, San Marino, Sweden, Vatican City + in-flight and at-sea roaming. $3.99 $1.20 95c
$3.00
per MB
Rest of world
All countries not listed above.
$4.99 $1.20 95c
$5.00
per MB

All prices are shown in NZD and exclusive of GST. Pricing is subject to change without notice. Roaming Packs are activated after first roaming use in the destination they are valid for and will expire seven days from the next New Zealand midnight, or after consumption of the roaming pack inclusions. It is recommended Roaming Packs are purchased in advance of your trip overseas (the 7 day validity doesn’t start until you first start roaming). Per day data roaming refers to per day or per 200MB (whichever comes first), and up to 14 blocks of 200MB are available in a day. Overage charges after exceeding 14 blocks in one day are: $0.50/MB in Australia. $1/MB in all other qualifying countries. Per day data roaming applies from 12:00AM to 12:00PM NZ local time. 

Roaming tips for before you leave New Zealand2024-03-18T15:45:35+12:00
  • Check your mobile phone’s user guide before you go to ensure you know how to switch on flight mode, connect to local WiFi networks and turn off the automatic download of emails.
  • Make sure you have your voicemail pin ready to go. To check your voicemail while roaming you’ll need your voicemail PIN number. To check or change your PIN number
  1. Access your voicemail from within NZ as usual
  2. Select option 3 ‘Change your personal options’
  3. Select option 2 ‘Change your PIN’
  4. You will now hear your PIN
  • Call +64 83083210 to check your mobile’s voicemail.
  • Because you’ll be roaming on different networks, we can’t guarantee the quality and availability of the network or coverage while you’re overseas.
Roaming with an iPad or tablet?2024-03-18T15:46:11+12:00

These devices cannot receive SMS alerts from us, so if you’d like to check your data usage contact us or call +64 9 631 1360  during our NZ business hours of 8am-6pm, Monday- Friday.


When you arrive with your Android, iPhone, iPad or Nokia Windows mobile, put your device on ‘Manual’ for freedom to select a network:

  • Android: Select Apps > Select Telco Services/TelecomNZ/SIM Toolkit > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept  (Depending on version of SIM card and OS the name of the second step will vary)
  • iPhone: Select Settings > Select Phone > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept
  • iPad: Select Settings > Select Mobile Data > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept
Problems while overseas?2024-03-18T15:46:39+12:00
  • Please contact our 24/7 roaming specialists on +6433710866.
  • If your device is lost or stolen while you’re overseas, contact Digital Island straight away to block your SIM. If you don’t do this immediately, you will be responsible for all calls made or data used on the device until it’s blocked.
  • Also if you have stored any passwords or other important information on your device you should immediately take action to change these.