Global mobile roaming
Digital Island mobile gives you complete freedom to roam the globe with more than 210 worldwide destinations supported. Stay in full contact with no effort at all, it’s so simple.
ROAMING PACKS & HOW TO BUY
Roaming packs are usually the most cost effective ways of using roaming services, as long as you are visiting one of the common destinations listed below under roaming pack countries. There are two ways to consume roaming packs:
1. Via our auto-purchase roaming pack feature. This is enabled in the MyIsland portal on a per connection basis, and means that ‘Value Bundle’ roaming packs ($26.50 each) are purchased automatically as needed, without any need to purchase in advance.
2. Via manual pack purchase. Before you travel, simply visit the MyIsland portal, select your pack or packs for each mobile/user that is travelling, and order as many as you need to last the trip. When you get off the plane, turn on your phone, and the first pack will be activated.
This process is simple, if you need some help please don’t hesitate to call on 0800 999 010.
ROAMING PACK OPTIONS
| Roaming Pack Countries | Pack 1 – Value Bundle | Pack 2 – Data only |
|---|---|---|
| USA, UK, Australia, China, Fiji, American Samoa, Argentina, Austria, Belgium, Brazil, Canada, Cook Islands, Croatia, Czech Republic, Denmark, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Mexico, Nauru, Netherlands, Norway, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Samoa, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, US Virgin Islands, Vanuatu, Venezuela, Vietnam. | 2GB data 300 txts 300 inbound minutes 300 outbound minutes |
2GB Data Only |
| Both packs are valid for 14 days | $26.50 | $22 |
All prices are shown in NZD and exclusive of GST. Pricing is subject to change without notice. Roaming Packs are activated after first roaming use in the destination they are valid for and will expire fourteen days from the next New Zealand midnight, or after consumption of the roaming pack inclusions. It is recommended Roaming Packs are purchased in advance of your trip overseas (the 14 day validity doesn’t start until you first start roaming). Per day data roaming refers to per day or per 200MB (whichever comes first), and up to 14 blocks of 200MB are available in a day. Overage charges after exceeding 14 blocks in one day are: $0.50/MB in Australia. $1/MB in all other qualifying countries. Per day data roaming applies from 12:00AM to 12:00PM NZ local time.
STANDARD ROAMING RATES
| Roaming Pack Countries |
Outbound calls
Per minute
|
Inbound calls
Per minute
|
Outbound texts
Per text
|
Data use
Per MB or Per Day
|
|---|---|---|---|---|
| Australia and Christmas Island | 59c | $1.20 | 95c |
$10.00
per day for 200MB*
|
| USA, UK, China, Fiji, American Samoa, Argentina, Austria, Belgium, Brazil, Canada, Cook Islands, Croatia, Czech Republic, Denmark, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Mexico, Nauru, Netherlands, Norway, Papua New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Samoa, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, UAE, US Virgin Islands, Vanuatu, Venezuela, Vietnam. | $2.89 | $1.20 | 95c |
$10.00
per day for 200MB*
|
| Iceland, New Caledonia, San Marino, Vatican City, In-flight and at-sea roaming | $3.99 | $1.20 | 95c |
$3.00
per MB
|
|
Rest of world
All countries not listed above.
|
$4.99 | $1.20 | 95c |
$5.00
per MB
|
All prices are shown in NZD and exclusive of GST. Pricing is subject to change without notice. Roaming Packs are activated after first roaming use in the destination they are valid for and will expire seven days from the next New Zealand midnight, or after consumption of the roaming pack inclusions. It is recommended Roaming Packs are purchased in advance of your trip overseas (the 7 day validity doesn’t start until you first start roaming). Per day data roaming refers to per day or per 200MB (whichever comes first), and up to 14 blocks of 200MB are available in a day. Overage charges after exceeding 14 blocks in one day are: $0.50/MB in Australia. $1/MB in all other qualifying countries. Per day data roaming applies from 12:00AM to 12:00PM NZ local time.
To provide companies with better spend management when their users travel overseas, there is a roaming data spend control applied to all mobile connections. This control is designed to help companies manage roaming spend and avoid major unforeseen charges when users are using Digital Island mobile services abroad. How it works is, once charges for casual roaming data reaches 80% of the predetermined level for that user (default of $500), users and admin (depending on alerting settings) will receive a notification alerting that the user is getting close to the set spend for the month. When that level is reached (or can be slightly over due to roaming records delay) roaming data for that connection will be barred for the remainder of the month. The barring will prevent any further unexpected roaming data charges until the spend control resets at midnight NZ time on the 1st of the following month. If you are wanting the user to continue with roaming data and accept the associated costs, then roaming can be re-enabled via the MyIsland portal.
See bottom of page for roaming data spend control terms and conditions
- Check your mobile phone’s user guide before you go to ensure you know how to switch on flight mode, connect to local WiFi networks and turn off the automatic download of emails.
- Make sure you have your voicemail pin ready to go. To check your voicemail while roaming you’ll need your voicemail PIN number. To check or change your PIN number:
- Access your voicemail from within NZ as usual
- Select option 3 ‘Change your personal options’
- Select option 2 ‘Change your PIN’
- You will now hear your PIN
These devices cannot receive SMS alerts from us, so if you’d like to check your data usage contact us or call +64 9 631 1360 during our NZ business hours of 8am-6pm, Monday- Friday.
Call +64 83083210 to check your mobile’s voicemail.
- Android: Select Apps > Select Telco Services/TelecomNZ/SIM Toolkit > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept (Depending on version of SIM card and OS the name of the second step will vary)
- iPhone: Select Settings > Select Phone > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept
- iPad: Select Settings > Select Mobile Data > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept
- Nokia with Windows Mobile: Select: Settings > SIM Application > Show Applications > Roaming Menu > Manual > Sponsor (Local networks) or TNZ
- If your device is lost or stolen while you’re overseas, contact Digital Island straight away to block your SIM. If you don’t do this immediately, you will be responsible for all calls made or data used on the device until it’s blocked.
- Also if you have stored any passwords or other important information on your device you should immediately take action to change these.
- Because you’ll be roaming on different networks, we can’t guarantee the quality and availability of the network or coverage while you’re overseas.
- If you return to New Zealand and cannot get service, you will need to use the SIM applications menu and select TNZ.
Roaming data spend control conditions:
- Roaming Data Spend Control is available to any customers using Digital Island mobile services and applied to casual roaming data usage. It does not apply to apply to roaming packs, casual calling, texts, picture messages or other usage types.
- Roaming Data Spend Controls are not a guaranteed limit. There can be a delay for billing roaming services because the usage information must first be provided to Digital Island from other network operators. This may affect the time a bar is applied, including beyond the spend control cap value. Any delay in billing does not affect Digital Islands right to charge for roaming usage and customers are liable for all roaming charges billed.
- Digital Island reserves the right to withdraw or change the Roaming Data Spend Control service at any time.