GM – Customer and Sales
Telecommunications service provider and Spark Business Group subsidiary, Digital Island, has appointed Grant Sweeney in the newly created position of General Manager Customer and Sales.
Sweeney has over ten years of experience in business and sales including at AC3, Bulletproof Group, and in his most recent position as General Manager of Sales at The Instillery.
The newly established position was created to enhance Digital Island’s role as a specialty cloud communications and contact centre provider for corporate, enterprise and government organisations in New Zealand.
Digital Island Chief Executive Officer Leon Sheehan says he is excited about the fresh ‘growth mindset’ perspective Sweeney will bring to the executive leadership team.
“Grant has an excellent pedigree in cloud which will help Digital Island mature its hybrid and public cloud service and solution propositions in market and continue to cater for the dynamic needs of customers,” Sheehan says.
“Grant’s role is to facilitate our significant growth ambitions and to continually evolve the service propositions we take to our clients so they can realise their own customer experience and digital transformation objectives,” Sheehan says.
“Digital Island’s ambition is to bridge the gap between IT and legacy telco operators by understanding business needs and providing a clear pathway for clients, no matter where they are in the communications journey.”
“Grant’s experience developing and nurturing close relationships with enterprise clients will place us in good stead to build on our strong service reputation we have developed over the last 19 years”, he says.
Sweeney says he is excited to join Digital Island, which he says has developed a strong reputation for delivering whole of business telco solutions to Kiwi businesses valuing customer experience and quality.
“Digital Island has proven itself to be an innovative leader in the cloud communications and cloud contact centre space – feeding into the wider Customer Experience (CX) market. With my background in public cloud, I could clearly see the exciting opportunity in front of Digital Island, and I wanted to be a part of it.”
Sweeney says a key part of his role will involve showing customers how Digital Island can help improve their customer experience, while differentiating themselves and ultimately growing their business.
“The cloud contact centre and CX space is experiencing a rapid pace of innovation with businesses now able to access and utilise data and technologies such as Machine Learning and Artificial Intelligence to predict customer behaviour and provide a more personalised customer experience. This presents a huge opportunity for our clients, and I can’t wait to explore these and introduce customers to the future of cloud communications in my new role at Digital Island.”