Mobile Roaming

To provide companies with better spend management when their users travel overseas, there is a roaming data spend control applied to all mobile connections. This control is designed to help companies manage roaming spend and avoid major unforeseen charges when users are using Digital Island mobile services abroad. How it works is, once charges for casual roaming data reaches 80% of the predetermined level for that user (default of $500), users and admin (depending on alerting settings) will receive a notification alerting that the user is getting close to the set spend for the month. When that level is reached (or can be slightly over due to roaming records delay) roaming data for that connection will be barred for the remainder of the month. The barring will prevent any further unexpected roaming data charges until the spend control resets at midnight NZ time on the 1st of the following month. If you are wanting the user to continue with roaming data and accept the associated costs, then roaming can be re-enabled via the MyIsland portal.

Roaming data spend control conditions:

• Roaming Data Spend Control is available to any customers using Digital Island mobile services and applied to casual roaming data usage. It does not apply to apply to roaming packs, casual calling, texts, picture messages or other usage types.

• Roaming Data Spend Controls are not a guaranteed limit. There can be a delay for billing roaming services because the usage information must first be provided to Digital Island from other network operators. This may affect the time a bar is applied, including beyond the spend control cap value. Any delay in billing does not affect Digital Islands right to charge for roaming usage and customers are liable for all roaming charges billed.

• Digital Island reserves the right to withdraw or change the Roaming Data Spend Control service at any time.

• Check your mobile phone’s user guide before you go to ensure you know how to switch on flight mode, connect to local WiFi networks and turn off the automatic download of emails.
• Make sure you have your voicemail pin ready to go. To check your voicemail while roaming you’ll need your voicemail PIN number. To check or change your PIN number:

1. Access your voicemail from within NZ as usual
2. Select option 3 ‘Change your personal options’
3. Select option 2 ‘Change your PIN’
4. You will now hear your PIN

• Android: Select Apps > Select Telco Services/TelecomNZ/SIM Toolkit > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept  (Depending on version of SIM card and OS the name of the second step will vary)
• iPhone: Select Settings > Select Phone > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept
• iPad: Select Settings > Select Mobile Data > Select SIM Application > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept
• Nokia with Windows Mobile: Select: Settings > SIM Application > Show Applications > Roaming Menu > Manual > Sponsor (Local networks) or TNZ

• If your device is lost or stolen while you’re overseas, contact Digital Island straight away to block your SIM. If you don’t do this immediately, you will be responsible for all calls made or data used on the device until it’s blocked.
•  Also if you have stored any passwords or other important information on your device you should immediately take action to change these.
•  Because you’ll be roaming on different networks, we can’t guarantee the quality and availability of the network or coverage while you’re overseas.
•  If you return to New Zealand and cannot get service, you will need to use the SIM applications menu and select TNZ.