RingCentral
Unified communications built for modern business
Telepo Cloud Phone
Business calling, collaboration, and mobility in one powerful cloud platform
A Cloud Communications Solution
Built For Modern Work
Today's customers expect seamless, effortless communication with businesses.
At the same time, organisations need the flexibility to adapt to changing customer expectations, support hybrid workforces and manage communications efficiently across multiple locations and teams.
Telepo provides a flexible cloud communications platform that brings voice, messaging and collaboration together in a single solution.
By simplifying communications and integrating seamlessly with existing business systems, Telepo helps organisations deliver more connected customer experiences, improve employee productivity and create a foundation for future growth and innovation.
Better business with Telepo
Mobility Centric
Telepo Mobile profiles provide a seamless experience whether your team are in the office, working remotely or on the go. They can make and receive calls through the Telepo app, with access to all the key features across their mobile, tablet and desktop devices.
Call Management
Telepo makes it easy to stay connected with customers and colleagues. Features including auto attendants, hunt groups, call queues, and receptionist and contact centre consoles ensure calls are routed efficiently, helping customers reach the right person every time.
Cost Certainty
Move to a modern cloud phone solution without the cost and complexity of traditional systems. Telepo starts from $20 per user per month, including unlimited calling to New Zealand and Australia, with no hardware maintenance fees or large capital investment required.
- Unified Communications
- Advanced Agent
- Feature Comparison
Unified Communications Features
No Extra Hardware
Use Telepo on any device, anywhere. Desk phones available if needed.
ConnectMe Web Softphone
Fast, secure access, integrated calls and chats, and omnichannel capabilities in a single interface.
Secure Anywhere Communication
Work securely from any device with reliable cloud-based communications.
Flexible Access
Stay connected from the office, home, or on the go with any internet connection.
Hunt Groups
Route calls to the right team quickly such as your sales, or support teams and improve answer rates.
Auto Attendants
Direct callers to the right person or department with a virtual receptionist.
User Profiles
Mobile Collaborators who need to stay connected across multiple devices, whether working remotely, travelling, or moving between locations.
Desk Based Power Users who are who rely on advanced calling and collaboration tools throughout the workday.
Collaboration Champions who work extensively in Microsoft Teams and need seamless communication and collaboration from anywhere.
Just Need Dial Tone for users who only need essential business telephony via a desk or cordless phone.
Advanced Agent Features
Support
Built for customer-facing teams with advanced routing, CRM integrations, and reporting.
Future Scalability
Scale users and features up or down as your business evolves.
Flexible Access
Run over your existing internet connection, business broadband, or Managed Access for enhanced performance.
Call centre
Advanced inbound call handling for dedicated customer service teams.
Call queues
Queue callers until an agent is available, with custom hold music and messages.
Callbacks
Let callers keep their place in the queue and receive a callback when an agent is free.
User Profiles
Call Centre Agents who are handling high volumes of customer interactions, with access to advanced call handling, support, and reporting tools.
Customer Support Leaders who need visibility into performance, workflows, and service quality.
- Microsoft Teams
- Call Recording
- Analytics
- Extended Support
- Integrations
Microsoft Teams
Microsoft Teams Cloud Calling
Telepo Teams Integration seamlessly combines the robust call flows and redundancy of the Telepo platform with your Office 365 Microsoft Teams tenancy. This integration ensures that Telepo provides the core phone system routing and desk phone reliability for some users, while delivering calls directly into the Teams interface that your users engage with daily.
With this setup, you can leverage Telepo's advanced features, including Contact Centre Agents, Call Recording, CRM Integration, Advanced Call Reporting, Complex Call Flows, and Disaster Recovery/Business Continuity Planning (DR/BCP) options, all while maintaining reliable core telephony.
Talk to our team about the options and pricing.
Call Recording
Capture Valuable Customer Interactions
- Record inbound and outbound calls automatically
- Minimize liability risk and ensure regulatory compliance
- Easy resolution to customer disputes
- Improve customer strategy by identifying trends taking place within your business
- Increase revenues by promoting strong sales techniques
- Flexible cloud based recording storage
- Securely access call recordings via Cloud based portal
Talk to our team about the options and pricing.
Analytics
Unified Analytics
Our analytics platform collects and integrates data from both the Telepo and Microsoft Teams platforms, offering a single, cohesive view of all interactions. This means that you can understand the internal and external communications more effectively
Real-Time and Historical Insights
The platform excels in both real-time and historical data collection, providing a 360-degree view of customer communication. This enables you to make informed, data-driven decisions.
Talk to our team about the options and pricing.
Extended Support
Support hours that work with your business
Our Extended Support agreement means that our team are made available to you when your business need us outside of our standard support hours.
This means that you can relax knowing that you will receive the same level of support and assistance whenever you need it.
Talk to our team about the options and pricing.
Integrations
Microsoft
Integrations to Microsoft Teams and 365 Calendar ensure that no matter where you are making and taking calls, your status and call routing will move with you. With the connectivity of Power Bi ensuring that those calls are easily surfaced in your systems.
API and web-hooks
Telepo's open API stack allow you to build capability and integration between the Telepo platform and your own or 3rd party systems. When combined with the web-hook push for user actions, the platform allows for any number of actions to be controlled or activated as required.
Talk to our team about the options and pricing.
