CX Playbook

"Digital Island’s proactive approach and exceptional support have been instrumental in our success. They understood our unique challenges and tailored solutions to meet our needs, making them the ideal partner for our transformation journey."

“There’s still a lot more we want to do with an intuitive platform like Amazon Connect, and we look forward to continue working with Digital Island on finessing our offerings and ushering in best-in-class systems with leading technology partners.”

“We had a system our staff knew how to use, so replicating it was the best solution for us. Digital Island replaced the system and liaised with our external IT provider, overall we found the project ran smoothly”

 “The common factor that makes us such great partners is we both place such high value on customer service. The understood what excellent customer service looked like, so we can rely on them. They’re trustworthy and they met the price point of their competitors, so there’s no way that you can lose with Digital Island” 

"The initial install had its issues, but it’s how Digital Island reacted that won our attention.  Despite the errors being beyond their control, the owned the problem, were responsive and they resolved it.  Their relationship management really thinks about our needs and over the years we have trusted them to look at our whole of businees phone system."

“It was really the account management that sold us, in terms of making a call, someone was there and things got fixed. Its sounds really simple I know, but its remarkable, in my experience in business, how are that is to do.  The difference we found with Digital Island was that the account management team understood what we were trying to do.”