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Team Communication

Connect teams with modern cloud communications.

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RingCentral
Unified communications built for modern business
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Telepo
Flexible cloud telephony tailored to your needs
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Microsoft Teams Calling
Bring enterprise calling into Microsoft Teams
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SIP Trunking
Modernise voice services without replacing infrastructure
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TollFree
Make it easy for customers to contact you
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Mobility
Reach your team & customers instantly through SMS
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DigiSMS
Engage customers with business SMS solutions
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Contact Centre

Create better customer experiences at every interaction.

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Amazon Connect
AI-powered cloud contact centre capabilities
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RingCentral
Seamlessly connect customers and teams
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CX Playbook Home
Insights and strategies for modern customer experience
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CX Consulting
Transform customer journeys with expert guidance
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Workforce Management
Optimise workforce performance and customer outcomes
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DigiSMS
Reach your team & customers instantly through SMS
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Mobility

Business mobility solutions for every workforce.

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Individual Plans
Flexible mobile plans for individual users
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Shared Plans
Share data across your team and devices
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Mobile Phones
Business-ready devices from leading manufacturers
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Mobile Roaming
Stay connected wherever business takes you
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MobiPay
Simple mobile charging and payment solutions
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Mobile Coverage
Reliable nationwide mobile network coverage
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DigiSMS
Reach your team & customers instantly through SMS
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Phones & Broadband

Connectivity solutions that keep business moving.

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UFB Fibre
Fast, reliable fibre connectivity for business
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Wireless Broadband
Flexible connectivity where fibre isn't available
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Telepo
Cloud phone solutions designed for flexibility
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SIP Trunking
Connect voice services with modern SIP technology
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TollFree
Give customers a free and easy way to call
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Services

Expert services to maximise business outcomes

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Managed Services
Proactive support across your technology lifecycle
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CX Consulting
CX Strategy guidance that delivers real results
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Professional Services
Professional services to maximise technology value
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CX Playbook

Practical insights for customer experience leaders.

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CX Playbook - Future CX
Understand the trends shaping tomorrow's CX
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CX Playbook - Metrics That Matter
Measure what drives meaningful customer outcomes
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CX Playbook - Real Time Analytics
Turn live data into actionable insights
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CX Playbook - AI Agents
Discover how AI agents enhance customer service
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CX Playbook - Agent Assist
Empower agents with real-time AI support
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CX Playbook - Intelligent Call Routing
Route customers faster to the right outcome
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CX Consulting
Align strategy, journeys and technology for CX success
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Thought Leadership
Explore ideas shaping the future of CX
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Contact Centre Solutions
Create better customer experiences at every interaction
About-DigitalIslandNews
Digital Island14 Apr 20212 min read

Digital Island helps businesses unlock superior customer experiences with Amazon Connect

Media release 12 April 2021
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Digital Island4 Feb 20213 min read

How your happy Contact Centre agents make happier customers

Customer Experience (CX) is a key metric for every business and the way agents interact ...
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