Our Solution Partners

Amazon Web Services (AWS) is the world's leading  cloud platform, trusted by organisations of every size to power critical applications, accelerate innovation, and support digital transformation at global scale. With an unmatched breadth of cloud services, a worldwide infrastructure footprint, and a relentless focus on innovation, AWS enables businesses to move faster, operate more efficiently, and deliver better customer experiences.

For customer experience and contact centre transformation, AWS stands apart through Amazon Connect, its cloud-native contact centre platform - Originally developed to support Amazon's own customer service operations, Amazon Connect has evolved into one of the fastest-growing contact centre solutions globally, helping organisations modernise customer engagement with voice, chat, messaging, AI, automation, and workforce optimisation capabilities in a single platform.

Amazon Connect is designed for the modern customer experience, enabling businesses to create seamless omnichannel journeys, deploy intelligent self-service, and empower agents with AI-driven insights and automation. Its cloud-native architecture delivers the scalability, resilience, and flexibility needed to support everything from small customer service teams to enterprise contact centres operating across multiple regions and countries.

As an AWS partner, Digital Island combines deep customer experience expertise with the power of Amazon Connect to help New Zealand organisations reimagine how they engage with customers. From strategy and design through to implementation, optimisation, and ongoing support, we help businesses leverage world-class technology to deliver faster resolutions, more personalised interactions, and consistently exceptional customer experiences.

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RingCentral is a global leader in cloud communications, helping organisations connect employees, customers, and partners through a single platform for voice, messaging, video, and customer engagement. Trusted by hundreds of thousands of businesses worldwide, RingCentral has established itself as one of the most recognised and awarded providers in the Unified Communications as a Service (UCaaS) market. 

Built for modern ways of working, RingCentral brings business communications, collaboration, and customer experience together in one cloud-native platform. Its solutions are designed to support hybrid and distributed workforces while delivering the reliability, flexibility, and scalability organisations need to stay connected and productive. 

What sets RingCentral apart is its continued investment in AI-powered communications. From intelligent call handling and meeting insights to advanced customer engagement capabilities, RingCentral helps organisations streamline interactions, improve productivity, and create better customer experiences. By combining UCaaS and Contact Centre capabilities within a single ecosystem, businesses benefit from a more connected and consistent communications strategy. 

As a RingCentral partner, Digital Island helps New Zealand organisations modernise their communications environment with solutions that are simple to adopt, easy to manage, and built for future growth. Combining RingCentral's global innovation with our local expertise, we help businesses create more connected teams, better customer experiences, and stronger business outcomes

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Verint is a global leader in customer experience automation, helping organisations deliver exceptional service while improving operational performance. Trusted by many of the world's leading brands, Verint combines AI, workforce engagement, analytics, and automation into a powerful platform designed to elevate customer experiences at scale.

Renowned for its contact centre expertise, Verint helps organisations gain deeper visibility into customer interactions, optimise workforce performance, and automate routine tasks across the customer journey. Its open, AI-powered platform enables businesses to improve service quality, increase efficiency, and create more personalised, consistent experiences across every channel.

For New Zealand organisations, Verint provides the intelligence and automation needed to meet rising customer expectations while making the most of existing technology investments. Whether enhancing workforce management, unlocking customer insights, or introducing AI-driven automation, Verint helps organisations build more connected, efficient, and customer-centric operations.

As a Verint partner, Digital Island helps customers turn these capabilities into measurable business outcomes, combining leading technology with deep local expertise in customer experience and contact centre transformation.

More about WFM from Verint

CloudHesive is a globally recognised AWS Premier Tier Services Partner and one of the world's leading specialists in Amazon Connect. As an early Amazon Connect launch partner, CloudHesive has helped hundreds of organisations modernise their customer experience operations, making it a trusted name in cloud contact centre transformation.

ConnectPath CX, provided by Digital Island, is an advanced customer experience platform built on Amazon Connect.

Combining the scalability and innovation of AWS with enhanced agent, supervisor, analytics, AI and workforce management capabilities, ConnectPath helps organisations deliver intelligent, personalised, and seamless customer experiences across voice and digital channels.

As a CloudHesive partner, Digital Island brings this world-class Amazon Connect expertise to New Zealand organisations, combining leading global customer experience innovation with local implementation, support, and advisory services. Together, we help businesses modernise their contact centres, unlock the value of AI-powered customer engagement, and deliver better outcomes for customers and employees alike.