Overview
Boost your communications with Telepo UC
Our Telepo Unified Communications solution enables productivity from anywhere with scalable, cost-efficient solutions.
Seamless integration into your business environment and CRM tools, coupled with reporting analytics and performance insights, supports your customer experience aspirations.
Outcomes
Better business with Telepo
Mobility Centric
Telepo Mobile user profiles provide a seamless environment, whether working in the office, at home or out on the road. Users can make and receive calls using their mobile device’s Telepo application. They’ll have access to Telepo features from almost anywhere, across multiple devices (mobile, tablet or desktop).
Call Management
Telepo helps keep in touch with customers and colleagues. Features such as auto attendants, hunt groups, call queues and dedicated receptionist and call centre consoles mean you’ll never miss an opportunity and your customers can be sure they’re speaking to the right person.
Cost Certainty
Telepo frees up capital and makes it easy to plan ahead. Profiles start from $20 (excl. GST) per month per user with unlimited calling to New Zealand and Australia included. There’s no expensive hardware to buy or maintenance fees to pay.
Plans and Features
Unified Communications FeaturesNo Extra Hardware Telepo works on on all your favourite devices so you can take your business on the go (we do work with desk and cordless phone if you do need them). ConnectMe Web Softphone Streamline your workflow, enhance collaboration, and provide exceptional customer experiences with our intuitive product that offers fast, secure access, integrated calls and chats, and omnichannel capabilities in a single interface. Secure Anywhere Communication Experience the freedom of our user-friendly platform, accessible from anywhere, on any device. All while enjoying fast and reliable access, backed by secure cloud technology. Rest assured that your data is protected at all times. Options for access Telepo is delivered over the internet allowing you to choose your internet connectivity partner independently of your phone service. This means that you can easily operate wherever you have data coverage including on the go, from home, or in the office. Hunt Groups Ensure your customers’ calls get answered faster by distributing calls from a single assigned number to a defined group of users, such as sales or support. Auto Attendants A virtual receptionist answers incoming calls and directs callers to specific departments or staff members via unique dialling options, for example, “Select one for sales, two for service, three for support.” |
Suited User ProfilesMobile CollaboratorsUsers who need seamless communication and collaboration tools across multiple devices, especially mobile, whether they’re on the go or working remotely. Desk Power UserOffice-based user who relies on a desktop setup with integrated communication tools for efficient day-to-day operations. Collaboration ChampionsUsers who live and work effectively within MS Teams, managing projects, and group tasks, regardless of location. Just Need Dial ToneUsers who just need a simple way to communicate inside and outside of the business via a desk or cordless phone. |
Advanced Agent FeaturesSupport Supports end customers in a Contact Centre type environment, requiring features that enable great customer service, CRM integrations and advanced analytics. Future proof Telepo is easily scalable to keep up with the changing needs of the business. Users or additional features can be added or removed to match the business needs. Option for access Telepo can be supplied over the top of the existing internet connection or one of the business broadband plans. Or for a guaranteed quality of service, get Managed Access. This will give the business dedicated voice and video connectivity using a combination of internet and managed data access. Call centre The call centre feature adds another dimension to hunt groups and call queues. It’s perfect for businesses that have a dedicated inbound call centre. Call Queues Allows calls to queue until a team member assigned to the queue is available to pick up the call. Play customisable music for callers to listen to while they’re on hold as well as customised entrance, wait and comfort messages. Callbacks Improve your customer experience by enabling your customers to leave queue callbacks , retaining their position in the queue, and automating the outbound call initiation for your agents ensuring your busy peaks do not leave your customers waiting on the line. |
Suited User ProfilesCall Centre SpecialistsUsers focused on handling customer interactions, requiring advanced tools for call management, customer support, and real-time communication analytics. Customer Support LeadersTeam leaders or managers overseeing call centre operations, with a focus on monitoring performance, managing workflows, and ensuring quality customer service. |
|
|
|
Plans and Features
Call RecordingConnectMe Web Softphone
|
 |
AnalyticsUnified Analytics Our analytics platform collects and integrates data from both the Telepo and Microsoft Teams platforms, offering a single, cohesive view of all interactions. This means that you can understand the internal and external communications more effectively Real-Time and Historical Insights The platform excels in both real-time and historical data collection, providing a 360-degree view of customer communication. This enables you to make informed, data-driven decisions. |
 |
Microsoft TeamsMicrosoft Teams Cloud Calling Telepo Teams Integration seamlessly combines the robust call flows and redundancy of the Telepo platform with your Office 365 Microsoft Teams tenancy. This integration ensures that Telepo provides the core phone system routing and desk phone reliability for some users, while delivering calls directly into the Teams interface that your users engage with daily. With this setup, you can leverage Telepo’s advanced features, including Contact Centre Agents, Call Recording, CRM Integration, Advanced Call Reporting, Complex Call Flows, and Disaster Recovery/Business Continuity Planning (DR/BCP) options, all while maintaining reliable core telephony. |
 |
Extended SupportSupport Hours that work with your business Our Extended Support agreement means that our team are made available to you when your business need us outside of our standard support hours. This means that you can relax knowing that you will receive the same level of support and assistance whenever you need it. |
 |
IntegrationsMicrosoft Integrations to Microsoft Teams and 365 Calendar ensure that no matter where you are making and taking calls, your status and call routing will move with you. With the connectivity of Power Bi ensuring that those calls are easily surfaced in your systems. API and Web-hooks Telepo’s open API stack allow you to build capability and integration between the Telepo platform and your own or 3rd party systems. When combined with the web-hook push for user actions, the platform allows for any number of actions to be controlled or activated as required. |
 |
FAQ’s
Typically, Telepo is in and running 3-4 weeks from order, Telepo requires fibre internet access and good cabling to be in place in your office. If you have UFB and a well established office, with all the details ready, Telepo can be running inside a week!
Telepo is very secure, it uses TLS Encryption to communicate with our dedicated voice servers which in turn, are protected by industry best practice security standards and practices.