If you’re using an eSIM you’ll need to use your ICCD number. Here’s how to find it. Steps may vary depending on your device make and model.

• iPhone: Go to Settings > General > About. (If you tap ICCID, it may switch to CSN. Tap again to view the ICCID)
• Android: Go to Settings > About or About Device > IMEI information

Your ICCID number is between the first two digits (89) and the last digit. It’s a 16-digit number beginning with 64. This is your Digital island SIM card number.