With skills-based contact routing, queuing, analytics, and management tools in a single intuitive UI, Amazon Connect makes managing and enhancing the performance of your contact centre easy.
You can improve the customer experience, increase performance, and lower costs by creating re-usable, dynamic, personal, and automated customer experiences across every channel you use – without coding. Learn from real-time and historical contact centre analytics, and utilise the data provided on visual dashboards to improve productivity and efficiency, reduce average queue abandonment, or call handling times.