Discover the Benefits of UCaaS Phone and Voice: Why Your Business Needs it

Even as the world went mobile, the essence of the phone call has effectively stayed the same for more than a hundred years — it’s quick, relatively inexpensive, and everybody knows how to do it. So for all this talk of unified communications as a service (UCaaS), there doesn’t seem to be much reason to change your current phone setup, right? Let the digital stuff do the digital stuff, and let the phone stuff do the phone stuff.

The reality is that while traditional telephone systems are great for basic day-to-day needs, they’re often too limited to handle the demands of today’s evolving business landscape, and they definitely don’t play as well as they could with a modern UCaaS system.

So, why is UCaaS Voice critical, and how can it bring your business into the future of communication? Let’s delve into the world of UCaaS Voice and uncover its potential for your business.

Understanding UCaaS and Its Importance

What is UCaaS?

UCaaS is a cloud-driven solution that merges various communication and collaboration tools into a single platform. These tools include voice and video calling, instant messaging, and file sharing, to name a few. With UCaaS, you no longer need to switch between multiple platforms to communicate effectively, whether internally or with your customers. You can read more about the benefits of UCaaS in our article What is UCaaS and How Can it Benefit Your Business?

Why Voice Matters in UCaaS

Despite its history in legacy communications systems, voice is a fundamental component of UCaaS, offering real-time, personable communication that retains its value in a digitised world. In a UCaaS environment, voice communication is not limited to traditional telephone calls, it expands to include: VoIP calls; video calls; and even voice commands for digital assistants.

Consider a Trans-Tasman company using a traditional phone system. An urgent matter arises in Auckland early on Monday morning, requiring decisions from team members in Auckland and Sydney. With the old system, they’d grapple with time zone differences (some Sydney team members might not turn up), line availability, and poor call quality.

With UCaaS Voice, the Auckland team lead initiates a crystal-clear voice call from the UCaaS platform, involving colleagues in real-time. Missed the call? No problem — team members can listen to the recorded conversation (or a summarised transcript) as soon as they are available to take action. UCaaS Voice almost dissolves geographical and time barriers, proving superior to traditional telephony — and that’s just one example.

Unveiling the Power of UCaaS Voice for Businesses

Superior Communication and Collaboration

UCaaS Voice is a tremendous tool for fostering better communication and collaboration within your organisation. By consolidating all communication tools into one platform, UCaaS Voice makes it easier for teams to work together regardless of their geographical location or device. This is particularly beneficial in the current climate, where remote work is the norm.

Consider a scenario where your team is working on a project involving multiple stakeholders spread across different locations. There is a video meeting on a platform like Microsoft Teams, but one of the team members is driving in their car and cannot safely take a video call. With UCaaS Voice, they can safely join the meeting via voice, enabling them to contribute their ideas and insights without having to miss out. They can then download and catch up on the meeting materials later if they wish. For further integration, Google has just announced that Android Auto users will be able to join video meetings via Microsoft Teams, Cisco Webex and Zoom on their vehicle’s display.

Cost and Operational Efficiency

Transitioning to UCaaS Voice can result in significant cost savings for your business. By integrating all communication tools into one platform, you reduce the need for multiple subscriptions and phone accounts, thus lowering your overall operational costs. Moreover, as a cloud-based solution, UCaaS Voice eliminates the need for expensive hardware or infrastructure. This brings about additional cost savings, particularly for businesses currently maintaining legacy systems like copper-line PBX phone systems.

Where to Next with UCaaS Voice: Stay Ahead of the Curve

As the workplace continues to evolve, so too does the need for efficient and flexible communication tools, and unfortunately, traditional telephony simply isn’t up to scratch anymore.

UCaaS Voice, with its integrated approach and scalability, is well-positioned to meet these ever-changing demands. By embracing UCaaS Voice now, you’re taking a strategic step towards future-proofing your business communication needs.

Transitioning to UCaaS Voice is not just about keeping up with the times — it’s about staying ahead. It’s about recognising the strategic value of efficient communication and collaboration in driving business success. By integrating UCaaS Voice, you’re not just improving your current operations; you’re preparing for a future where seamless, unified communication is the norm.

How Digital Island Can Help You Move to UCaas Voice

If you’re ready to transition from traditional telephony and step into the future of seamless communication, Digital Island is here to help. Contact us today for a free demo of our innovative Telepo technology and experience the transformative power of UCaaS Voice for your business firsthand. The future of communication is here, and it’s just one call away.

FAQs

1. What is UCaaS Voice?

UCaaS Voice is a component of Unified Communications as a Service (UCaaS) that enables voice communication over the internet. It offers real-time communication, ensuring seamless conversations internally and with customers.

2. How does UCaaS Voice improve business communication?

UCaaS Voice enhances communication by integrating voice with other communication tools like video, messaging, and file sharing on a single platform. This ensures effective communication and collaboration, regardless of employees’ location.

3. What is Telepo?

Telepo is a cloud PBX solution offered by Digital Island. It helps businesses transition from legacy phone systems to a modern UCaaS setup, integrating existing business phone numbers and eliminating the need for old-school PBX systems and copper lines.

4. How does Telepo integrate with Microsoft Teams and Zoom?

Telepo is an app-based solution that seamlessly integrates existing business phone numbers into UCaaS solutions like Microsoft Teams and Zoom. This allows businesses to use these platforms for all their UCaaS needs, making remote work management even more efficient.