MobiPay In order to qualify for MobiPay, each mobile device purchased must have a corresponding mobile connection. The purchase price for the Mobile Device will be payable in equal consecutive monthly instalments over 24 months. Early termination fees may apply. For full terms and conditions, refer to https://digitalisland.co.nz/our-island/terms-conditions/Current (shortened URL) Endless Mobile Network traffic management may apply during busy times. That means if lots of people are chatting, streaming and scrolling at the same time, in the same place, we may have to temporarily slow data speeds in that area. That way, no one misses out and everyone stays connected. Endless data Endless data is for personal New Zealand use on your phone only. Excludes roaming data. Speeds reduced after maximum speed data allowance exceeded per billing cycle. You'll still be able to use your data as you did before, but you'll experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Machine-to-machine services or any other similar activity that Digital Island considers non-standard personal usage is prohibited ("Prohibited Usage"). Tethering or hotspot is available, but speeds will be reduced after included data allocation. Unlimited calls You get unlimited calls to standard New Zealand and Australian numbers (you need to be calling another person). Included minutes do not include calls to international, 0900, roaming, or operator assist numbers; directory related services; or calls to special numbers. If you're engaging in Prohibited Usage, we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your subscription immediately with notice. Unlimited texts You get unlimited texts to standard New Zealand and Australian numbers (you need to be texting another person) It excludes premium and special numbers and roaming. Unlimited texts cannot be used for any activity that Digital Island considers non-standard personal use ("Prohibited Usage"), including but not limited to: Re-supply Call centre use Telemarketing Bulk messaging Application-to-person communication Machine to machine communication (including by using your SIM card in any other device) Cellular Trunking Units (CTUs) If we consider that you're engaging in Prohibited Usage, we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your subscription immediately with notice.

FAQs Archive - Page 3 of 4

Does eSIM use more data than a physical SIM card?

Andrew Kay2020-11-25T18:24:13+12:00

No, eSIM doesn’t use more data than a physical SIM card.

Does eSIM use more data than a physical SIM card?Andrew Kay2020-11-25T18:24:13+12:00

Can I have more than one eSIM profile on my device?

Andrew Kay2020-11-25T18:23:22+12:00

The number of profiles you can have depends on the type of device. iPhones let you to store multiple profiles, and you can switch between profiles in the device settings.

Smart […]

Can I have more than one eSIM profile on my device?Andrew Kay2020-11-25T18:23:22+12:00

Do voicemail and other standard network services work on eSIM?

Andrew Kay2020-11-25T18:21:06+12:00

These services depend on the plan inclusions and general network availability. They’re not affected by eSIM.

Do voicemail and other standard network services work on eSIM?Andrew Kay2020-11-25T18:21:06+12:00

Do eSIMs connect to 3G or 4G?

Andrew Kay2020-11-25T18:20:06+12:00

eSIM gets you connected on the mobile network. 3G or 4G connectivity depends on device settings and/or network coverage.

Do eSIMs connect to 3G or 4G?Andrew Kay2020-11-25T18:20:06+12:00

How do I find my SIM number for my eSIM?

Andrew Kay2020-11-25T18:16:40+12:00

If you’re using an eSIM you’ll need to use your ICCD number. Here’s how to find it. Steps may vary depending on your device make and model.

iPhone: Go […]

How do I find my SIM number for my eSIM?Andrew Kay2020-11-25T18:16:40+12:00

Does Digital Island support eSIM for tablets?

Andrew Kay2020-11-30T09:18:25+12:00

Yes, eSIM is available for the following tablets:

Apple iPad Pro (11-inch) and later, iPad Pro (3rd gen, 12.9-inch) and later, iPad Air (3rd gen) and later, iPad (7th gen) […]

Does Digital Island support eSIM for tablets?Andrew Kay2020-11-30T09:18:25+12:00

What eSIM watches does do we support?

Andrew Kay2020-11-30T09:17:10+12:00

eSIM is available for these watches:

Samsung Galaxy Watch 4G and later (cellular models only)
If you already have one of these watches but it’s not connected to the network, you […]

What eSIM watches does do we support?Andrew Kay2020-11-30T09:17:10+12:00

What eSIM phones does do we support?

Andrew Kay2020-11-25T18:06:01+12:00

eSIM is available for these phones:

iPhone XR, XS and later (on the latest software version)
To check if there is a software update available, open Settings > General > About […]

What eSIM phones does do we support?Andrew Kay2020-11-25T18:06:01+12:00

Other Terms

Andrew Kay2024-03-19T14:41:40+12:00

MobiPay

In order to qualify for MobiPay, each mobile device purchased must have a corresponding mobile connection.
The purchase price for the Mobile Device will be payable in equal […]

Other TermsAndrew Kay2024-03-19T14:41:40+12:00

Roaming tips for before you leave New Zealand

Andrew Kay2024-03-18T15:45:35+12:00

Check your mobile phone’s user guide before you go to ensure you know how to switch on flight mode, connect to local WiFi networks and turn off the […]

Roaming tips for before you leave New ZealandAndrew Kay2024-03-18T15:45:35+12:00