Amazon Connect Wisdom uses ML to significantly speed up your agents’ capabilities to find answers to customer questions. Wisdom lets agents search across connected repositories using key […]
Naturally, Amazon Connect is AI and ML-enabled. As well as allowing you to automate customer interactions, features like Amazon Voice ID authenticate your callers in real-time to […]
With skills-based contact routing, queuing, analytics, and management tools in a single intuitive UI, Amazon Connect makes managing and enhancing the performance of your contact centre easy.
You […]
Amazon Connect Customer Profiles unifies your customers’ information from all applications into a single place. Consolidated profiles are delivered to your agent at the beginning of a […]
By unifying voice, chat, and task management, Amazon Connect provides a seamless omnichannel experience for your customers. Features include high-quality audio capabilities, natural interactive voice response (IVR), […]
Relying on internal resources for support not only increases your operational costs, but leaves you vulnerable to availability and capability. When you deploy Amazon Connect combined with […]
It’s adios to the minimum monthly fees, set-in-stone long-term commitments, and upfront licensing of legacy contact centres. With Amazon Connect’s consumption model, you only pay for what […]
Say goodbye to lengthy deployments. Amazon Connect is simple to set up and use (think days, not months), and you can customise it without coding. If you’re […]
While the customer experience is the litmus test of a great contact centre, it requires your agents to have the right information and tools at hand to […]
No, contacts can’t be stored on eSIM.