What Do You Need to Get Going?

2021-06-24T15:45:51+12:00

Agents and supervisors require a compatible handset, headset, and desktop application. Each site also requires WAN or Internet connectivity.

What Do You Need to Get Going?2021-06-24T15:45:51+12:00

Improve Compliance Without Adding Costs

2021-06-23T16:47:21+12:00

With their centralised platform for recording and archiving incoming and outgoing calls, Cloud contact centres enable you to quickly add features and workflows that help you meet […]

Improve Compliance Without Adding Costs2021-06-23T16:47:21+12:00

Simplify Call Quality Control

2021-06-23T16:44:32+12:00

The fastest way to improve the customer experience is to provide your contact centre supervisors with the ability to silently listen in on live calls to evaluate […]

Simplify Call Quality Control2021-06-23T16:44:32+12:00

Improve Call Management and the Customer Experience

2021-06-23T16:41:20+12:00

A cloud contact centre solution offers features that improve the customer experience. For example, predictive call routing enables you to manage unexpectedly high call volumes. Direct overflow […]

Improve Call Management and the Customer Experience2021-06-23T16:41:20+12:00

Foster an Agent-Friendly Environment

2021-06-23T16:39:56+12:00

Cloud call centres only require minimal tools to support agents who need or prefer to work from home, enabling you to weather workplace health restrictions, minimise your […]

Foster an Agent-Friendly Environment2021-06-23T16:39:56+12:00

Enjoy a More Cost-Effective Consumption Model

2021-06-23T16:36:48+12:00

Unlike on-premises call centre technology with fixed-term licensing costs, with cloud, you only pay for the services you consume. So if you hit a quiet patch, you […]

Enjoy a More Cost-Effective Consumption Model2021-06-23T16:36:48+12:00

Size Doesn’t Matter with Cloud

2021-06-23T16:32:17+12:00

Cloud contact centre solutions offer genuine affordability for all sizes of business. In addition, the solutions we offer require minimal on-site hardware or software, so scaling up […]

Size Doesn’t Matter with Cloud2021-06-23T16:32:17+12:00

Task management made easy

2021-06-22T14:25:55+12:00

Gone are the days of agents tracking their tasks and customer follow-up items manually, and often across multiple systems like CRM, e-commerce, and ticketing. With Amazon Connect […]

Task management made easy2021-06-22T14:25:55+12:00
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