Typically, Telepo is in and running 3-4 weeks from order, Telepo requires fibre internet access and good cabling to be in place in your office. If you have UFB […]
Telepo is very secure, it uses TLS Encryption to communicate with our dedicated voice servers which in turn, are protected by industry best practice […]
To provide companies with better spend management when their users travel overseas, there is a roaming data spend control applied to all mobile connections. This control is designed to […]
Digital Island has two options. First, we offer Amazon Connect, an easy-to-use omnichannel cloud contact centre, powered by AWS, and deployed by thousands of companies worldwide, […]
Agents and supervisors require a compatible handset, headset, and desktop application. Each site also requires WAN or Internet connectivity.
With their centralised platform for recording and archiving incoming and outgoing calls, Cloud contact centres enable you to quickly add features and workflows that help you meet […]
The fastest way to improve the customer experience is to provide your contact centre supervisors with the ability to silently listen in on live calls to evaluate […]
A cloud contact centre solution offers features that improve the customer experience. For example, predictive call routing enables you to manage unexpectedly high call volumes. Direct overflow […]
Cloud call centres only require minimal tools to support agents who need or prefer to work from home, enabling you to weather workplace health restrictions, minimise your […]
Unlike on-premises call centre technology with fixed-term licensing costs, with cloud, you only pay for the services you consume. So if you hit a quiet patch, you […]