Digital Island has two options. First, we offer Amazon Connect, an easy-to-use omnichannel cloud contact centre, powered by AWS, and deployed by thousands of companies worldwide, […]
Agents and supervisors require a compatible handset, headset, and desktop application. Each site also requires WAN or Internet connectivity.
With their centralised platform for recording and archiving incoming and outgoing calls, Cloud contact centres enable you to quickly add features and workflows that help you meet […]
The fastest way to improve the customer experience is to provide your contact centre supervisors with the ability to silently listen in on live calls to evaluate […]
A cloud contact centre solution offers features that improve the customer experience. For example, predictive call routing enables you to manage unexpectedly high call volumes. Direct overflow […]
Cloud call centres only require minimal tools to support agents who need or prefer to work from home, enabling you to weather workplace health restrictions, minimise your […]
Unlike on-premises call centre technology with fixed-term licensing costs, with cloud, you only pay for the services you consume. So if you hit a quiet patch, you […]
Cloud contact centre solutions offer genuine affordability for all sizes of business. In addition, the solutions we offer require minimal on-site hardware or software, so scaling up […]
Digital Island Managed Services offers Silver, Gold and Platinum SLA plans to meet your business needs. Regardless of your plan, you receive priority support for Amazon Connect […]
Gone are the days of agents tracking their tasks and customer follow-up items manually, and often across multiple systems like CRM, e-commerce, and ticketing. With Amazon Connect […]