MobiPay In order to qualify for MobiPay, each mobile device purchased must have a corresponding mobile connection. The purchase price for the Mobile Device will be payable in equal consecutive monthly instalments over 24 months. Early termination fees may apply. For full terms and conditions, refer to https://digitalisland.co.nz/our-island/terms-conditions/terms-conditions-current/ Endless Mobile Network traffic management may apply during busy times. That means if lots of people are chatting, streaming and scrolling at the same time, in the same place, we may have to temporarily slow data speeds in that area. That way, no one misses out and everyone stays connected. Endless data Endless data is for personal New Zealand use on your phone only. Excludes roaming data. Speeds reduced after maximum speed data allowance exceeded per billing cycle. You'll still be able to use your data as you did before, but you'll experience some degradation (such as lower video resolution) when watching video, streaming or loading images. Machine-to-machine services or any other similar activity that Digital Island considers non-standard personal usage is prohibited ("Prohibited Usage"). Tethering or hotspot is available, but speeds will be reduced after included data allocation. Unlimited calls You get unlimited calls to standard New Zealand and Australian numbers (you need to be calling another person). Included minutes do not include calls to international, 0900, roaming, or operator assist numbers; directory related services; or calls to special numbers. If you're engaging in Prohibited Usage, we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your subscription immediately with notice. Unlimited texts You get unlimited texts to standard New Zealand and Australian numbers (you need to be texting another person) It excludes premium and special numbers and roaming. Unlimited texts cannot be used for any activity that Digital Island considers non-standard personal use ("Prohibited Usage"), including but not limited to: Re-supply Call centre use Telemarketing Bulk messaging Application-to-person communication Machine to machine communication (including by using your SIM card in any other device) Cellular Trunking Units (CTUs) If we consider that you're engaging in Prohibited Usage, we may contact you and ask you to stop such usage. If such Prohibited Usage continues despite notification from us, we may remove your subscription immediately with notice.

FAQs Archive - Page 4 of 4

Q: Frequently Asked Questions

What does Endless data mean? Endless New Zealand data means you can browse the web, stream content, upload, download and play games. While there are no caps on how much data you use, after allocated data at maximum speed, Digital Island will reduce your speed to a maximum of 1.2Mbps for the remainder of the billing cycle; this will impact your experience. No tethering and mobile hotspot unless you buy a Hotspot extra or if Hotspot data is included in your plan. Endless data is for use on mobile devices only. Who's eligible for these plans? Digital Island business customers can buy these plans. Are the DigiEndless Plans and DigiShare Plans compatible with tablets? These plans are restricted for mobile use only, and can't be used on any other device, including SIM-enabled tablets, t-sticks, modems. A DigiData plan should be purchased for use in data only devices. I'm on a Wireless Broadband plan. Can I use a DigiEndless , DigiShared or DigiDate plan in this device? No. The Endless plans aren't designed to replace wireless broadband. Wireless Broadband provides a more suitable level of service to support the way customers use the internet.

What eSIM phones does do we support?

Andrew Kay2020-11-25T18:06:01+12:00

eSIM is available for these phones:

iPhone XR, XS and later (on the latest software version)
To check if there is a software update available, open Settings > General > About […]

What eSIM phones does do we support?Andrew Kay2020-11-25T18:06:01+12:00

Other Terms

Andrew Kay2024-05-20T15:22:00+12:00

MobiPay

In order to qualify for MobiPay, each mobile device purchased must have a corresponding mobile connection.
The purchase price for the Mobile Device will be payable in equal […]

Other TermsAndrew Kay2024-05-20T15:22:00+12:00

Roaming tips for before you leave New Zealand

Andrew Kay2024-06-07T13:20:47+12:00

Check your mobile phone’s user guide before you go to ensure you know how to switch on flight mode, connect to local WiFi networks and turn off the […]

Roaming tips for before you leave New ZealandAndrew Kay2024-06-07T13:20:47+12:00

Frequently Asked Questions

Andrew Kay2024-03-19T14:44:25+12:00

What does Endless data mean?
Endless New Zealand data means you can browse the web, stream content, upload, download and play games. While there are no caps on how much […]

Frequently Asked QuestionsAndrew Kay2024-03-19T14:44:25+12:00

Roaming with an iPad or tablet?

Andrew Kay2024-06-07T13:15:45+12:00

These devices cannot receive SMS alerts from us, so if you’d like to check your data usage contact us or call +64 9 631 1360 during our NZ business […]

Roaming with an iPad or tablet?Andrew Kay2024-06-07T13:15:45+12:00

Clearing your voice mail

Andrew Kay2024-06-07T13:19:26+12:00

Call +64 83083210 to check your mobile’s voicemail.

Clearing your voice mailAndrew Kay2024-06-07T13:19:26+12:00

When you arrive with your Android, iPhone or iPad mobile, put your device on ‘Manual’ for freedom to select a network

Andrew Kay2024-06-07T13:19:01+12:00

Android: Select Apps > Select Telco Services/TelecomNZ/SIM Toolkit > Select Roaming Menu > Select Manual > Select Sponsor (local network) or TNZ > Select Accept (Depending on version […]

When you arrive with your Android, iPhone or iPad mobile, put your device on ‘Manual’ for freedom to select a networkAndrew Kay2024-06-07T13:19:01+12:00

Problems while overseas? Please contact our 24/7 roaming specialists on +6433710866.

Andrew Kay2024-06-07T13:17:41+12:00

If your device is lost or stolen while you’re overseas, contact Digital Island straight away to block your SIM. If you don’t do this immediately, you will be […]

Problems while overseas? Please contact our 24/7 roaming specialists on +6433710866.Andrew Kay2024-06-07T13:17:41+12:00