You’ll drive better customer experiences, increase agent efficiency, and reduce costs and risk with Amazon Connect and Digital Island Managed Services.
Amazon Connect is an easy-to-use omnichannel cloud contact centre, powered by AWS. Developed by Amazon to deliver a superior customer experience for their own retail business, Amazon Connect is now used by thousands of companies with anything from 10 to tens of thousands of agents to serve millions of customers daily.
With Amazon Connect you’ll save time and money from the very first day. Expect call volumes to reduce by up to 24%, a 15% increase in call resolution time, new staff to be up and running on average a week sooner, and a saving of up to 50% on your legacy system.
And when combined with Digital Island managed services, you not only enjoy all the advantages and savings of a truly seamless and efficient contact centre solution, but do so without the burden of supporting it.