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Customer Experience Accelerator Lab
[…] Gartner. From unparalleled customisation to cost efficiency and global reach, our clients enjoy the best of both worlds. The Digital Island Promise A Commitment to Excellence Our association […]
Technology Discovery in Contact Centres: How AWS Connect Amplifies the CX Accelerator Lab
[…] discovery within the CX Accelerator Lab. It’s important to remember, however, that while the insights you’ll gain here are essential, they only scratch the surface of the depth […]
Samsung Galaxy Xcover 7
[…] day long with fast 5G network connectivity. Increase your productivity and save time by quickly uploading and downloading work files. Battery that’s built to last The Galaxy XCover7 […]
Finalist in the Reseller News innovation Awards 2021
[…] stiff competition. But we’re proud to be finalists, and are crossing fingers that lockdown levels will allow us to dust off our black ties and evening gowns and […]
It’s not you, it’s me — why your contact centre agents are leaving
[…] overspending or running out of capacity. If you’re experiencing a busy period, you can quickly add more contact centre agents to your team without having to make a […]
Constructive Conversations With Robots — How Conversational AI Will Help Contact Centre Agents
[…] Think of routine interactions such as order confirmations, account management, and returns, all done quickly and efficiently, without the need for a human contact centre agent. This would […]
What is UCaaS and How Can it Benefit Your Business?
[…] To aid in time to resolution, screen sharing technology allows issues to be resolved quickly and easily, all while making the customer feel involved in the process. Increased […]
Samsung Galaxy A15
[…] on end. And with up to 25W of Adaptive Fast charging, Galaxy A15 5G quickly gets back to full power. Save more memories with the Galaxy A15 5G’s […]