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Enterprise Cloud PBX
[…] 20 or more users, at one or multiple locations, Digital Island Cloud PBX can quickly deliver a feature rich, reliable, cost effective business phone system solution. Now with a 30 […]
The Future of Customer Service: contact centre agents training
[…] higher customer satisfaction. AI for knowledge management AI-powered knowledge management systems can help agents quickly access relevant information during customer interactions. This allows them to provide accurate and […]
Terms & Conditions
[…] & Conditions MiCloud Telepo End User Licence Agreement Archived Digital Island Terms & Conditions prior to 1 July 2024 Digital Island Terms & Conditions prior to 15th February 2024
Top 5 Ways Speech AI is Boosting Agent Engagement | Digital Island Guide
[…] smart summarisers use technologies like Natural Language Processing (NLP) and Machine Learning (ML) to quickly get to the heart of discussions. When agents can quickly grasp the essentials […]
amazon connect – AWS
[…] make voice interactions faster and more secure. And customers can engage with you more quickly and easily with natural interactive voice response (IVR) and interactive chatbots. In turn, […]
Moving to the Cloud
[…] delighted to provide references in your or a closely related industry. Telepo has recently passed 3 million cloud subscribers globally. How long does it take to install a […]
amazon web services
[…] make voice interactions faster and more secure. And customers can engage with you more quickly and easily with natural interactive voice response (IVR) and interactive chatbots. In turn, […]
Digital Island
[…] until recently, when the system failed and no parts were readily available for a quick repair. TAKE A LOOK Digital island’s Telepo cloud PBX was installed early in […]
Integrate Your Contact Centre with Omnichannel for a Seamless Customer Experience
[…] problem when it could have been done over an email. Some might prefer a quick instant message session instead of a full-blown sit-down. In essence, everyone has their […]
How Do Your Human Interactions Stack Up in the Age of AI?
[…] bring the empathy, understanding, and personal touch, while AI and analytics bring the data-driven insights and efficiency. It’s about finding that sweet spot where human warmth meets tech-smart, […]