Toll Free Services
[…] Is your 0800 number as effective as it can be? Call Digital Island today for a free review of your 0800/0508 services and our knowledgeable staff will be […]
Telepo Call Recording
[…] is completely automatic, and the easy and intuitive web portal gives users access to search for and playback the relevant recordings. Recordings can also be downloaded or emailed […]
Technology Discovery in Contact Centres: How AWS Connect Amplifies the CX Accelerator Lab
[…] Accelerator Lab, your essential partner for reshaping contact centres in our current, post-COVID digital reality. Today, we take you further down this transformative journey by spotlighting a crucial […]
Telepo – Terms & Conditions
[…] Information 4.2.1. Digital Island services are based on proven products complemented with industry best practice network management and support, to deliver optimal solution performance, and to ensure the […]
Partner Resources
[…] out.* Easy as. *Each sale must be on a 24-month agreement. Not valid if special pricing applied to the solution. A maximum value of $4,000 of […]
Terms and Conditions – 3 Months Free Telepo & Mobile
[…] offers will be added to the standard termination fees. 2.2.3. The offer is not valid in conjunction with any other discounts, promotions or channel partner agreements. 2.3. Early […]
The Future of Customer Service: An Overview of Contact Centre AI
[…] agent’s knowledge and skills. The Emergence of AI in Customer Service AI entered the realm of customer service with the introduction of chatbots and virtual human assistants, offering […]
Digital Island Exclusive Pt 4: How to Balance on the Tightrope of Cost Management and Quality Service
[…] contact centre stays efficient. Get your Contact Centre Workshop Assessment Workforce Management Trends Brad really made sure it was clear that workforce management (WFM) in contact centres involves […]
The Future of Customer Service: contact centre agents training
[…] An AI training programme for the agents in this centre might include the following real-world components: Chatbot usage: Agents learn how to interact with an AI-powered chatbot that […]
Individual Plans
[…] small and large business in New Zealand. Our mobile service offers great value plans for any business size, flexibility around how you use the service and great reliability […]