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Maximise Your UCaaS Adoption: How to Get the Most Out of Your Solution
[…] UCaaS platform. Secure access controls: Establish secure access controls, such as role-based permissions and password policies, to prevent unauthorised access to the UCaaS system. Regular audits: Conduct regular […]
5 Key Reasons to Transform Your Contact Centre with Immersive CX | Digital Island
[…] where AI doesn’t replace human agents but empowers them. From AI chatbots that handle quick questions to sophisticated algorithms that predict customer issues before they escalate, these tools […]
Boost your bottom line by taking care of your call centre agents.
[…] friendly face ready to answer every conceivable question. Of course, those long-held touchstones were quickly made somewhat redundant during the pandemic, and so call centres became the invisible […]
5 ways the average healthcare call centre is losing customers
[…] provides numerous benefits that can improve the customer experience, including the ability to scale quickly, offer omnichannel communications, and provide a personalised customer experience. In particular, the cloud […]
Chatbots, Empathy, and the Need to Rethink Contact Centre KPIs
[…] into months, and our only interactions outside of work were with delivery drivers and quick chats with neighbours over the fence, many of us found ourselves feeling quite […]
Samsung Galaxy A35
[…] battery lets you power through your day without worrying about running out of charge. Quickly recharge your phone with up to 25W of Adaptive Fast Charging (charger sold […]
Improve Compliance Without Adding Costs
[…] for recording and archiving incoming and outgoing calls, Cloud contact centres enable you to quickly add features and workflows that help you meet new compliance requirements – and […]
CASE STUDY: Pacific Environments
[…] make changes as required and as always Digital Islands service staff are just a quick phone call away. Telepo gives Pacific Environments ultimate flexibility, allowing their staff to […]
Partner Programme
[…] and have experience in telephony, telecommunications, cloud, sell complementary services or are just plain passionate about technology and the benefits it can deliver for clients, …we’d love to […]
My Island Portal
[…] you should already be registered for MyIsland portal. You just need to setup your password by clicking on Forgot Your Password Once registered for MyIsland just enter your […]