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Why Digital Humans Are About to Make Things Very Interesting
[…] it difficult for organisations to track user data, a key factor in gathering customer insights. Digital humans should be able to step in here and collect anonymous first-party […]
Service Request
[…] details below to send a request directly to our team. We will respond as quickly as we can. If your request is urgent please feel free to call […]
Fed Up with poor Service
[…] on client satisfaction isn’t news to anyone. Simple actions like getting your call answered quickly, being directed to the right person or getting billed properly is often best […]
Wireless Broadband
[…] and running. Why choose Wireless Broadband? High Speed: A super fast 4G Internet connection. Quickly Installed: Operational in minutes, not weeks. Easy Setup: Plug it in and its […]
Call Centres vs Contact Centres — 5 Differences
[…] for customer interactions. While call centres can still use speech analysis software to gain insights into customer behaviour and preferences, the data collected is generally less comprehensive than […]
A superior customer, agent, and manager experience
[…] your agents to have the right information and tools at hand to solve issues quickly and efficiently. Amazon Connect supports a customer-centric approach, so every interaction – on […]
Task management made easy
[…] initiation to completion. Tasks allows your agents to create and complete tasks in the same UI they take calls and chats, so customer issues are resolved quickly and efficiently.
Spark doubles down on sports, securing new rights and promising a new platform
[…] standalone offering – with people able to choose from different options, including a tournament pass and individual games passes. Moutter said the move is not about using sports […]
The Future of Customer Service: An Overview of Contact Centre AI
[…] client needs, preferences, and pain points for marketing purposes: Sentiment analysis can provide valuable insights into customers’ needs, preferences, and pain points. This information can be used to […]
Digital Island News
[…] Business Executive Luncheon, bringing together senior contact centre experts from Read More 0 Your quick introduction to UCaaS for Analytics and Customer Insights in NZ Iulius Toma2023-12-12T11:09:36+12:00December 12th, […]